Press Releases
Casino Guru’s Complaint Resolution Center Reaches a Major Milestone with 5,000 resolved Complaints
Casino Guru’s Complaint Resolution Center celebrates yet another important milestone. Since its establishment in 2019, the Center has successfully resolved over 5,000 player complaints.
The Center is just one of the many initiatives launched by Casino Guru aimed at making gambling better and safer for everyone. The Global Self-Exclusion Initiative, whose goal is to create the world’s first global self-exclusion system, and the Casino Guru Academy, offering freely available educational materials for iGaming professionals, are a few other notable examples.
The most recent project to come out of Casino Guru’s factory of ideas, the Casino Guru Awards, was successfully launched in November, attracting a lot of attention from both operators and the media. The Awards even introduced a category specifically dedicated to ‘The Most Effective Handling of Complaints‘, giving Casino Guru’s complaint experts another opportunity to use their expert knowledge in practice.
The complaint team currently consists of 11 active complaint specialists and 3 first-response individuals. The first resolved complaint was successfully completed in October 2019, although reports only began to be generated a year later. Since then, the joint worth of all resolved complaints has reached USD 11,334,706. The highest resolved complaint reached the amount of CAD 612,000 (USD 475,597).
According to Petronela Kontos, Casino Guru’s Complaints Team Lead, the length of the resolution depends on many factors. While it can sometimes be done within hours, there has also been a case that has dragged on for 251 days. The average time required to resolve a complaint is 15 days.
„If you told me at the beginning of our journey that we’d one day be celebrating this milestone, it would be very hard for me to believe you. It’s mind-blowing to think about the expansion our department has undergone in recent months, not to mention the Center now being the number one source of support for both players and casinos,” Kontos replied when asked about the achievement.
“We’ve managed to become some sort of a mediator between the two parties, securing the status of an authority in the process. It makes me very proud that we’re able to do our part in spreading Casino Guru’s idea of improving the online casino industry,“ Kontos proudly added.
The Complaint Resolution Center is constantly growing, which is evidenced not only by the number of active team members, but also by the year-on-year increase in the number of resolved complaints, which currently stands at 67%. What’s more, the Center has already solved over 2,400 complaints in 2022 so far, which, compared to 1,627 complaints resolved in 2021, already represents a significant increase.
With 2022 slowly coming to an end, one can’t help but wonder how long it will take until the Centre reaches another significant milestone. The figures seem to be clear on one thing though: players like the Complaint Resolution Center, and the Centre is great at what it does.
Press Releases
Digicode Announces the Launch of DigerClick – a Fully-Owned, Scalable Affiliate System for Growth-Driven Businesses
Digicode, a global technology consulting and software engineering company, announced the launch of DigerClick, a next-generation affiliate management platform designed to give operators complete ownership, transparency, and control over their affiliate operations. Unlike traditional systems that rely on third-party networks and incur recurring fees, DigerClick is delivered as a fully owned platform, empowering companies to scale without vendor lock-in or hidden costs.
DigerClick introduces a new era of autonomy for operators, built for businesses seeking to grow their traffic, conversions, and revenue while protecting their data and intellectual property.
A New Standard in Affiliate Ownership
At the core of DigerClick is its full code ownership model, allowing clients to operate independently of external networks or SaaS platforms. With no recurring fees and no third-party intermediaries, businesses gain complete control over performance data, payout structures, and system customization.
The platform is engineered with a highly scalable architecture that supports smooth growth from 50 to 5,000 affiliates without compromising performance.
Key Features Include:
- Full Code Ownership: No recurring fees, no vendor lock-in, and full protection of proprietary data and IP.
- Scalable Performance: Designed to grow alongside the business, supporting large affiliate ecosystems.
- Affiliate Management Tools: Self-registration and streamlined onboarding for partners.
- Smart Campaign Management: Assign offers, monitor performance, validate affiliate reports, and optimize campaigns in real time.
- Advanced Reporting & Payouts: Real-time analytics, BI, and complete click-to-revenue transparency. Supports CPA, rev share, hybrid, and custom payout models with flexible reconciliation options.
Built for “Growth Leaders”
DigerClick is tailored for companies that rely on performance-driven partner ecosystems, including:
- iGaming Operators seeking to scale player acquisition and retention.
- E-Commerce Brands and Digital Product Creators looking to monetize subscriptions and downloads without intermediaries.
- Publishers and Promoters who require full ownership of margins, reporting, and payout flexibility.
By removing “Third-Party Chains,” DigerClick gives businesses their own affiliate engine, maximizing margins and operational control while ensuring long-term sustainability.
“With DigerClick, we’re giving businesses something they’ve never truly had in the affiliate space, complete ownership,” said Alex Karichensky, CEO of Digicode Europe. “No recurring fees, no third-party dependencies, and no compromises on performance. It’s a platform built for companies that want to grow on their own terms, with total transparency and full control of their data and margins.”
News
Gentoo Media releases Q4 2025 trading update, provides preliminary 2026 guidance and announces bond refinancing process
Gentoo Media Inc. released a trading update for the fourth quarter of 2025, provides preliminary financial guidance for the full year 2026, and announces its intention to initiate a refinancing of its outstanding bonds and credit facility.
Q4 and Full-Year 2025 Performance (unaudited)
Gentoo Media reports improved operating performance and cash generation in the fourth quarter of 2025. Revenues for the quarter amounted to EUR 25.5 million and adjusted EBITDA amounted to 14.9 million, with an operating cash flow of EUR 10.4 million. Full year 2025 revenue ended at EUR 98.6 million, adjusted EBITDA at EUR 41.4 million and operating cash flow at EUR 33.0 million.
|
October – December (Q4 2025) – not audited |
Full year 2025 – not audited |
|
Revenue: EUR 25.5 million |
Revenue: EUR 98.6 million |
|
Adjusted EBITDA: EUR 14.9 million |
Adjusted EBITDA: EUR 41.4 million |
|
Cash from operations: EUR 10.4 million |
Cash from operations: EUR 33.0 million |
|
N/A |
NIBD / adj. EBITDA: 2.82x |
January 2026 trading is in line with budget and management expectations, supporting continued confidence in the Company’s financial outlook.
Refinancing of Bonds and Credit Facility
Building on the improved financial performance and a strengthened operational and financial foundation, Gentoo Media has mandated ABG Sundal Collier and Pareto Securities to arrange a series of fixed income investor meetings commencing in February 2026.
Subject to market conditions, the Company intends to issue a 3-year senior secured floating rate bond in an aggregate nominal amount of EUR 120 million, split between a SEK and a EUR tranche (the “New Bonds”). Proceeds are intended to refinance the Company’s existing EUR and SEK bonds (ISIN NO0013024018 and ISIN NO0013095687) and its credit facility. Upon completion, the New Bonds will constitute the Company’s principal debt.
Preliminary Guidance for 2026
In extension of this announcement, Gentoo Media presents a preliminary outlook for the financial year 2026. Given the timing of this communication, the guidance is provided within a wider range and should be considered an early indication of management’s current expectations for the year.
Revenue: EUR 105-115 million
Adjusted EBITDA: EUR 49-54 million
Cash from operations: EUR 37-41 million
Cash outflow related to deferred payments: EUR 3.5 million
Operational and Financial Outlook
Gentoo Media enters 2026 with record-high end-user deposit volumes at partner operators exceeding EUR 200 million in Q4 2025, which underpin operator revenue and hence Gentoo Media’s performance-based revenue streams. The business operates on a structurally optimised and disciplined cost base, providing a stable platform for continued margin expansion and stronger cash flow generation year-over-year, supported by limited committed investments.
In 2025, the Group incurred approximately EUR 5 million in non-recurring costs related to operational improvement initiatives and restructuring, alongside approximately EUR 38 million in cash outflows related to M&A and corporate split activities from prior years. In 2026 non-recurring costs are expected to decrease materially, with remaining deferred M&A-related payments of approximately EUR 3.5 million.
The 2026 financial year is also expected to benefit from a significantly more favourable global sporting calendar, including the FIFA World Cup, which historically drives higher user activity and commercial performance compared to 2025 that had no major international sports events.
Gentoo Media will publish its full Q4 2025 Interim Report on 24 February 2026, as planned.
Affiliate Success
ReferOn Shortlisted for “European Corporate Services Supplier” Category at EGR EUROPE Awards 2026
ReferOn, the next-gen affiliate management platform, has been named on the EGR Europe Awards 2026 shortlist in the “European Corporate Services Supplier” category, recognising the platform’s solutions that help real operators with their operations and growth.
Continuing 2025’s Momentum
The nomination reflects a busy 2025 for ReferOn, one that was highlighted by significant product updates, rapid growth, and an ascent to becoming one of the most recognised affiliate management platforms in the industry.
Going into the new year, the ReferOn team has ambitious plans to accelerate this positive momentum by scaling alongside its growing partner base with advancements to its product vision around clarity, transparency, and ease of use. The EGR Europe Awards 2026 marks a pivotal start to 2026, and an award win demonstrates that the platform’s direction truly resonates with operators and affiliate managers worldwide.
Refie’s Human Impact
Refie, the platform’s human layer, transcends a mere surface-level companion. It hops around dashboards and workflows, providing relevant assistance, such as fixing reward logic, identifying anomalies, and making suggestions to the user.
In 2026, ReferOn plans to enhance Refie’s functionality with advanced platform gamification, engaging users and transforming how affiliate managers interact with their day-to-day operations. These developments will pave the way for personalised, smart intelligence on the platform and set an industry standard for affiliate tech.
Alex Bukin, General Manager, commented on the nomination and plans for 2026, “ReferOn made great strides in the past year, with major product developments, key recruitments, and a rapidly growing partner base. With this growth, our expectations have risen, and we want to establish ourselves as a platform that accelerates affiliate tech across the board. Being nominated for the ‘European Corporate Services Supplier’ category solidifies our ambition and is a meaningful start to our new year. With Refie driving more innovation, we look forward to driving our goal of transparency, clarity, and customer-facing features even further.”
-
Press Releases2 weeks ago
N1 Partners Hosts the N1 Puzzle Promo Grand Final and Reveals the Helicopter Winner at iGB Affiliate 2026 in Barcelona
-
Conferences1 week agoAff.Tech Wraps Strong ICE & iGB Affiliate, Earns AIBC Eurasia Shortlist
-
Affiliate Success1 week agoReferOn Shortlisted for “European Corporate Services Supplier” Category at EGR EUROPE Awards 2026
-
News5 days agoGentoo Media releases Q4 2025 trading update, provides preliminary 2026 guidance and announces bond refinancing process
-
News4 days agoCreatives That Overcome Pain Points: Affiliate Case Studies By N1 Partners
-
Press Releases3 days agoDigicode Announces the Launch of DigerClick – a Fully-Owned, Scalable Affiliate System for Growth-Driven Businesses
-
News2 days agoLevel Up in Barcelona: N1 Partners Puzzle Promo Grand Final Recap
-
News2 days agoMeet N1 Partners at SiGMA Eurasia in Dubai

