Press Releases
Casino Guru’s Complaint Resolution Center Reaches a Major Milestone with 5,000 resolved Complaints

Casino Guru’s Complaint Resolution Center celebrates yet another important milestone. Since its establishment in 2019, the Center has successfully resolved over 5,000 player complaints.
The Center is just one of the many initiatives launched by Casino Guru aimed at making gambling better and safer for everyone. The Global Self-Exclusion Initiative, whose goal is to create the world’s first global self-exclusion system, and the Casino Guru Academy, offering freely available educational materials for iGaming professionals, are a few other notable examples.
The most recent project to come out of Casino Guru’s factory of ideas, the Casino Guru Awards, was successfully launched in November, attracting a lot of attention from both operators and the media. The Awards even introduced a category specifically dedicated to ‘The Most Effective Handling of Complaints‘, giving Casino Guru’s complaint experts another opportunity to use their expert knowledge in practice.
The complaint team currently consists of 11 active complaint specialists and 3 first-response individuals. The first resolved complaint was successfully completed in October 2019, although reports only began to be generated a year later. Since then, the joint worth of all resolved complaints has reached USD 11,334,706. The highest resolved complaint reached the amount of CAD 612,000 (USD 475,597).
According to Petronela Kontos, Casino Guru’s Complaints Team Lead, the length of the resolution depends on many factors. While it can sometimes be done within hours, there has also been a case that has dragged on for 251 days. The average time required to resolve a complaint is 15 days.
„If you told me at the beginning of our journey that we’d one day be celebrating this milestone, it would be very hard for me to believe you. It’s mind-blowing to think about the expansion our department has undergone in recent months, not to mention the Center now being the number one source of support for both players and casinos,” Kontos replied when asked about the achievement.
“We’ve managed to become some sort of a mediator between the two parties, securing the status of an authority in the process. It makes me very proud that we’re able to do our part in spreading Casino Guru’s idea of improving the online casino industry,“ Kontos proudly added.
The Complaint Resolution Center is constantly growing, which is evidenced not only by the number of active team members, but also by the year-on-year increase in the number of resolved complaints, which currently stands at 67%. What’s more, the Center has already solved over 2,400 complaints in 2022 so far, which, compared to 1,627 complaints resolved in 2021, already represents a significant increase.
With 2022 slowly coming to an end, one can’t help but wonder how long it will take until the Centre reaches another significant milestone. The figures seem to be clear on one thing though: players like the Complaint Resolution Center, and the Centre is great at what it does.
Awards
ReferOn Earns Dual Nominations for Innovation and Marketing Excellence at SiGMA Euro-Med Awards 2025

The company continues its growth in 2025 with key industry recognition
ReferOn, a next-gen affiliate management platform has been shortlisted for the “Affiliate Product Innovation” and “Best Marketing Solution Provider” categories at the upcoming SiGMA Euro-Med Awards 2025.
These nominations come after an important year for the company, defined by strong market traction, continuous product development, and an increased demand from operators and affiliate managers looking to transition from outdated legacy platforms to a more agile, transparent, and scalable solution.
Since its launch, the ReferOn team has demonstrated its commitment to solving real problems for affiliate teams. At the core of its value propositions is creating a simple and accessible platform that’s built for modern needs. Core developments like full-cycle automation, customisable dashboards, instant postbacks, and real-time data visibility help to reduce chaos and boost performance. Additionally, tools like the Sub-Affiliate System, No Bundling Model, and dynamic variables assist with increased operational control.
Vlad Bondarenko, ReferOn’s Head of Product, commented on the nominations, “We didn’t build ReferOn to compete with legacy platforms — we built it to replace them. Every development, addition, and decision is guided by the goal of empowering our users to move faster, make more insightful decisions, and scale efficiently. These nominations have shown us that we’re moving in the right direction and that our incredible team is working towards something truly impactful.”
ReferOn’s roadmap remains ambitious and future-focused, with numerous investments in product developments, customer-facing services, and initiatives that help affiliate teams act faster and move smarter.
News
Slotozilla Expands Partner Network With 25+ Affiliates and Unveils 139 New Bonuses in Q2 2025

Riding the wave of a hugely successful Q1, Slotozilla has continued its momentum through Q2 on the back of iGB Live London 2025. The platform consolidated the quarter by adding over 25 affiliate partners and launching 139 exclusive bonuses. This milestone marks a glistening moment in the company’s mission to deliver premium value and choice for online casino stakeholders.
Slotozilla, widely regarded as the go-to destination for expert casino reviews and free slot demos, confirmed the new additions in July. The partnership network now features several industry trailblazers, such as:
- FTDgallery: Known for offering exclusive bonuses and promotions.
- GameGrow: A network renowned for its games and deep insights into the Canadian market.
- ToTheMoon Affiliates: ToTheMoon is a leader in championing gamified campaigns in several markets.
- Luckpartners: Emphasises a mobile-first approach and localised gaming experiences.
Each partnership leverages unique regional expertise and, importantly, exclusive promotions to enrich users’ journeys on the platform. The new affiliates collectively unlock a vast array of offers, including 87 welcome bonuses and 52 no deposit bonuses. This totals 139 sublime bonuses right there for the taking.
The iGB Live London 2025 presented a golden opportunity for Slotozilla to engage equally outstanding industry leaders to improve user experiences. The company subsequently sent a delegation of experts to the event. “It was an incredible experience to meet so many passionate affiliates face-to-face,” said Tim Cline, Slotozilla’s editor-in-chief. “I’m proud of the collaborations we’ve initiated and excited about the value these brands will bring to our users.”
Geographical reach also extended into 15+ nations during Q2, with significant growth in Germany, Poland, Canada, and Italy. These expansions reiterate Slotozilla’s global vision and its commitment to localised content. With tailored bonuses and responsible gaming advocacy, the platform has never been more player-centric.
Looking ahead, it appears that activity is not slowing down any time soon. Slotozilla aims to grow its affiliate roster, refine its rankings, and introduce fresh insights to its platform.
Awards
Casino Guru shortlisted for inaugural Affiliate Leaders Awards

Casino Guru has been shortlisted for the inaugural Affiliate Leaders Awards 2025 and joins a competitive field of contestants in the “Casino Affiliate of the Year” category.
This new format is meant to celebrate excellence and outstanding accomplishments in the iGaming space, bringing together the most influential affiliates.
Hosted on Wednesday, September 17, the event will reunite 500 guests at the MEO Arena Lisbon at 7:00 pm, with the ceremony concluding at 12:00 am.
The latest shortlist comes after Casino Guru was previously shortlisted for the SBC Awards Europe 2025, another inaugural event, which the Casino Guru won in the same category, “Casino Affiliate of the Year.”
Commenting on this achievement, Daniela Sliva, Public Relations and Creative Projects Director, had this to say: “A true success story takes years to build, and even more years to prove its worth. I am incredibly proud to see Casino Guru nominated for the inaugural Affiliate Leaders Awards. This nomination reaffirms our commitment to providing casino players worldwide with the most complete, accurate, and reliable database of casinos, regardless of where they are or who they are.”
The Affiliate Leaders Awards include 24 highly contested categories, which will see the very best industry representatives, among which is Casino Guru, compete for important accolades that attest to these companies’ mission in providing the best service in their respective verticals.
Casino Guru has demonstrated its clear commitment to maintaining industry standards for responsible, fair, and safe gambling by introducing numerous initiatives focused on exactly this.
The Casino Guru Awards largely focused on ethics and responsibility in their latest iteration, a marked shift from most industry awards available.
Casino Guru’s Complaint Resolution Center was able to return more than $49,000,000 to different players so far. This hardly exhausts the list of achievements and commitments Casino Guru has initiative and demonstrated to make gambling safer.
The project similarly operates the Safety Index, which allows players to make informed decisions about an operator’s reliability. To achieve this? Casino Guru uses a strict list of reviewing criteria and real-time monitoring and reevaluation of brands.
Casino Guru has also created the world’s leading Forum and Community, reuniting hundreds of thousands of users all seeking to join the conversation and find the best online casinos available to them. In July 2025 alone, Casino Guru’s Forum and Community welcomed 14,130 members, saw 1,1130 unique contributors, and 7,228 posts were written.
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