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Casino Guru’s Complaint Resolution Center Reaches a Major Milestone with 5,000 resolved Complaints

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Casino Guru’s Complaint Resolution Center Reaches a Major Milestone with 5,000 resolved Complaints

 

Casino Guru’s Complaint Resolution Center celebrates yet another important milestone. Since its establishment in 2019, the Center has successfully resolved over 5,000 player complaints.

The Center is just one of the many initiatives launched by Casino Guru aimed at making gambling better and safer for everyone. The Global Self-Exclusion Initiative, whose goal is to create the world’s first global self-exclusion system, and the Casino Guru Academy, offering freely available educational materials for iGaming professionals, are a few other notable examples.

The most recent project to come out of Casino Guru’s factory of ideas, the Casino Guru Awards, was successfully launched in November, attracting a lot of attention from both operators and the media. The Awards even introduced a category specifically dedicated to ‘The Most Effective Handling of Complaints‘, giving Casino Guru’s complaint experts another opportunity to use their expert knowledge in practice.

The complaint team currently consists of 11 active complaint specialists and 3 first-response individuals. The first resolved complaint was successfully completed in October 2019, although reports only began to be generated a year later. Since then, the joint worth of all resolved complaints has reached USD 11,334,706. The highest resolved complaint reached the amount of CAD 612,000 (USD 475,597).

According to Petronela Kontos, Casino Guru’s Complaints Team Lead, the length of the resolution depends on many factors. While it can sometimes be done within hours, there has also been a case that has dragged on for 251 days. The average time required to resolve a complaint is 15 days.

„If you told me at the beginning of our journey that we’d one day be celebrating this milestone, it would be very hard for me to believe you. It’s mind-blowing to think about the expansion our department has undergone in recent months, not to mention the Center now being the number one source of support for both players and casinos,” Kontos replied when asked about the achievement.

“We’ve managed to become some sort of a mediator between the two parties, securing the status of an authority in the process. It makes me very proud that we’re able to do our part in spreading Casino Guru’s idea of improving the online casino industry,“ Kontos proudly added.

The Complaint Resolution Center is constantly growing, which is evidenced not only by the number of active team members, but also by the year-on-year increase in the number of resolved complaints, which currently stands at 67%. What’s more, the Center has already solved over 2,400 complaints in 2022 so far, which, compared to 1,627 complaints resolved in 2021, already represents a significant increase.

With 2022 slowly coming to an end, one can’t help but wonder how long it will take until the Centre reaches another significant milestone. The figures seem to be clear on one thing though: players like the Complaint Resolution Center, and the Centre is great at what it does.

Conferences

EEGS Affiliate Conference 2025 Moves to New Date and Venue

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EEGS Affiliate Conference 2025 Moves to New Date and Venue

 

Organizers of the EEGS Affiliate Conference are excited to announce an important update for the upcoming 4th edition of the event. Originally scheduled for 25 November, the conference will now take place on 26 November 2025 at the Inter Expo Center (IEC) in Sofia, Bulgaria, and will be held during the BEGE Expo.

This strategic move creates an even stronger platform for affiliates, affiliate managers, operators, and industry stakeholders across the Balkans and Eastern Europe. By aligning with BEGE Expo and the main EEGS Conference, the Affiliate Conference will provide unparalleled opportunities for learning, networking, and brand exposure.

Expanded Benefits for Attendees and Sponsors

  • One Pass – Full Access: Affiliate Conference passes now include entry to BEGE Expo and the EEGS Conference, offering a comprehensive experience across all three events.
  • Unmatched Networking: Attendees will connect with thousands of professionals from the gaming, affiliate, and entertainment industries.
  • Increased Brand Visibility: Sponsors and partners gain exposure not only at the Affiliate Conference but also throughout the region’s largest gaming and entertainment exhibition.

“By bringing all the events under one roof, we are creating the ultimate meeting point for affiliates and industry leaders in the Balkans. This change adds tremendous value for participants and sponsors alike,” said Nino Berezhiani, Marketing Manager at BEGE Expo and EEGS.

As the only affiliate-dedicated event in the Balkans, the EEGS Affiliate Conference continues to build its reputation as a must-attend gathering for strategic minds in gaming, entertainment, and digital marketing. The new date and venue will ensure even more impactful discussions, trend exploration, and partnership opportunities in one of the fastest-growing regions in the industry.

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Conferences

Aff.Tech at SBC Summit Lisbon 2025: Dozens of Meetings, Packed Booth, and Silver Award Recognition

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Aff.Tech at SBC Summit Lisbon 2025: Dozens of Meetings, Packed Booth, and Silver Award Recognition

 

At SBC Summit Lisbon 2025, Aff.Tech showcased why it stands as the Affiliate Platform for Champions. Over the three-day event, booth C350 (shared with GR8 Tech) became one of the busiest spots of the exhibition, filled with operators and platform providers eager to discover how Aff.Tech drives affiliate management with automation, scalability, and precision.

The results spoke for themselves: constant traffic at the booth, dozens of productive business meetings, and a strong pipeline of new opportunities. This overwhelming interest confirmed the growing demand for Aff.Tech’s technology among operators seeking to streamline affiliate programs and unlock new levels of performance.

Aff.Tech’s impact was further validated at the Affiliate Leaders Awards, where the company proudly took Silver in the “Affiliate Management Platform of the Year” category—a recognition of its innovation and growing influence in the market.

As part of its presence at SBC, Aff.Tech also introduced its Aff Yourself campaign—a movement to empower operators to take control of their affiliate business, set their rules, and grow without limits.

Mariia Shmelova, CEO of Aff.Tech, said, “The energy around our booth proved that operators are actively searching for solutions like Aff.Tech. Our platform is built to give them complete control, transparency, and automation so they can scale faster and focus on what really drives growth. Getting Silver “Affiliate Management Platform of the Year” shows that the industry recognizes our progress and direction.”

Valerija Reca, Business Development Manager at Aff.Tech, added, “For three days, our team was engaged non-stop in high-quality discussions with operators from around the world. They see Aff.Tech as a partner that combines reliability, flexibility, and scalability—exactly what’s needed to manage affiliates effectively in today’s competitive environment.”

With a packed booth, dozens of successful meetings, and award-winning recognition, Aff.Tech closed SBC Summit Lisbon 2025 as one of the exhibition’s standout success stories. The company left Lisbon with a clear message: affiliate management is evolving, and Aff.Tech is leading the way as the Affiliate Platform for Champions.

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News

N1 Partners Made Waves at SBC Summit 2025 with new Award, Surf Trip Giveaway and Partner Highlights

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N1 Partners once again proved its strength in the industry at the SBC Summit 2025 in Lisbon, held from September 16 to 18. With its Surf on the Wave to Success concept, the company brought a surf-inspired atmosphere to the event and returned home with a prestigious recognition.

At the Affiliate Leaders Awards 2025, N1 Partners was named Best Affiliate Program (Silver)  — the first standalone ceremony dedicated to the affiliate industry.

“This nomination is a recognition of our focus on more than just numbers – it’s about building a strong community, growing brand awareness, and creating bold campaigns that inspire. At N1 Partners, we believe that trust, transparency, and creativity are what set us apart, and being ranked among the Best Affiliate Programs proves that this approach truly delivers value for our partners and the industry as a whole,” — commented Alexa Bond, Head of Affiliates at N1 Partners.

Riding the Wave of Business Success

Over three days in Lisbon, N1 Partners achieved the following:

  • 300+ meetings with current and new affiliates
  • Hundreds of Surf on the Wave to Success merch packs delivered to partners
  • Strategic discussions on ongoing campaigns, including the year-long N1 Puzzle Promo running until the end of 2025

“Lisbon gave us the chance to meet with our top partners, strengthen relationships, and exchange insights on offers and analytics that drive efficiency. We also focused on strategies for the N1 Puzzle Promo — a campaign that continues until the end of the year and culminates with the grand prize of a Robinson R22 Beta II helicopter. These conversations are exactly what keeps our partnerships growing stronger,” — added Alexa Bond.

Surf Trip Dreams Come True

At the booth, the company organized a raffle for an all-inclusive surf camp trip, which included flights, villa accommodation, professional coaching, and a custom surfboard. More than 100 guests of the N1 Partners booth participated, and one lucky winner received the prize.

“I love winning. And when I saw the giveaway, I knew I had to be there. The idea of ‘Surfing On the Waves to Success’ really resonates with me. I believe that success is not just luck, but alignment — the inner and outer work that underpins true achievement.” — shared the winner.

Making Waves in Media and Community

The N1 Partners booth remained vibrant throughout the summit. The company speakers  joined over 10 interviews and live media sessions with leading affiliate outlets and iGaming brands. The N1 Partners team also attended/visited the SBC Legends Charity Game, supporting the initiative that aligns with the brand’s values and sharing in the positive spirit of the event.

Next Stop: Rome — All Roads Lead to SiGMA

SBC Summit 2025 offered three days of networking, achievements, and new opportunities. The next stop for N1 Partners will be SiGMA Central Europe 2025 in Rome, embracing the concept that all roads lead to Rome. This event will also be one of the decisive stages in the ongoing race for the helicopter in the N1 Puzzle Promo.

Join N1 Partners

N1 Partners is a multi-brand affiliate program and direct advertiser, uniting 14+ casino and betting brands. With a strong presence in 10+ Tier-1 GEOs, a portfolio of 12 active brands reaching Reg2Dep rates of up to 70%, and a trusted network of 10,000+ affiliates worldwide, the company delivers competitive deals for top partners — CPA up to €650 and RevShare up to 45% — to ensure partners always ride the wave of success.

Be number one with N1!

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