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AskGamblers Casino Complaint Service returned over $8,79 million to players in 2019

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AskGamblers Casino Complaint Service returned over $8,79 million to players in 2019

 

AskGamblers Casino Complaint Service team helped almost 2,000 players recover more than $8,79 million in unpaid, delayed or unfairly confiscated money in 2019.

The official AskGamblers Casino Complaint Service annual report for 2019 is out and showing impressive results! AGCCS broke their own record by recovering the staggering $8,795,250.89 of unpaid, delayed or unfairly confiscated money, which amounts to a 30% increase in comparison to the 2018 results.

According to the AGCCS Annual Report 2019, the customer support team received and reviewed 9,809 new complaints last year which were
submitted by 6,804 players against 725 different online casino brands. What’s more, the customer support team accepted 2,650 cases. In total, the support team resolved 2,257 of accepted cases, which amounts to 84% of the total accepted cases.

The AskGamblers customer support team stated: “We are very pleased to announce that we broke previous year’s records. We want to take this opportunity to thank players for using AskGamblers Casino Complaint Service and to invite even more gambling enthusiasts to turn to us whenever they have a complaint.”

You can read the full AskGamblers Casino Complaint Service 2019 report on AskGamblers and visit AskGamblers Casino Complaint Service to submit any complaints.

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Offline vs. Online Betting in Latvia: A Comparative Analysis

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If you're a betting enthusiast in Latvia, you have two options: offline or online betting. Both have their pros and cons, and choosing the right one can make a big difference in your overall experience.

If you’re a betting enthusiast in Latvia, you have two options: offline or online betting. Both have their pros and cons, and choosing the right one can make a big difference in your overall experience. Offline betting is the traditional way of placing bets in a betting shop, while online betting is done remotely, via the internet, using a computer, tablet or phone. In this article, we’ll compare offline vs. online betting in Latvia, so you can make an informed decision.

When it comes to offline betting, you get to experience the thrill of placing bets in a physical location with a group of people. You can interact with other bettors, share tips and tricks, and enjoy the atmosphere of a betting shop. However, offline betting can be time-consuming and inconvenient, especially if you don’t live close to a betting shop. Additionally, you may have to deal with long lines, limited betting options, and strict opening hours.

On the other hand, online betting offers convenience and flexibility. You can place bets from anywhere, at any time, and have access to a wider range of betting options. Online betting also allows you to take advantage of bonuses and promotions, which can increase your chances of winning. However, online betting can be less social and less immersive than offline betting, and there is a risk of addiction and fraud.

Regulatory Landscape and Compliance

Latvian Gambling Laws

In Latvia, gambling is regulated by the Lotteries and Gambling Supervisory Inspection (IAUI). The IAUI is responsible for ensuring that all gambling activities in the country are legal and fair. The IAUI also issues licenses to operators who wish to offer gambling services in Latvia.

The Latvian gambling laws apply to both online and offline gambling. The IAUI has implemented strict regulations to ensure that all gambling activities are conducted in a safe and fair manner. These regulations cover areas such as player protection, responsible gambling, and anti-money laundering.

Online vs. Offline Regulation

The regulatory landscape for online and offline gambling in Latvia is quite similar. Both types of gambling must adhere to the same laws and regulations. However, there are some differences in the way that these regulations are enforced.

Offline gambling activities, such as land-based casinos and betting shops, are subject to regular inspections by the IAUI. These inspections are designed to ensure that the operators are complying with all relevant laws and regulations. The IAUI also has the power to revoke licenses if an operator is found to be in breach of these regulations.

Online gambling operators are also subject to strict regulations. They must obtain a license from the IAUI before they can offer their services to Latvian residents. The IAUI also monitors online gambling activities to ensure that they are being conducted in a fair and transparent manner.

In conclusion, the Latvian gambling laws apply to both online and offline gambling. The IAUI has implemented strict regulations to ensure that all gambling activities in the country are conducted in a safe and fair manner. Both types of gambling must adhere to the same laws and regulations, but there are some differences in the way that these regulations are enforced.

Consumer Preferences and Market Dynamics

Demographics of Bettors

When it comes to offline betting in Latvia, it is mostly popular among middle-aged men who prefer to place their bets in traditional brick-and-mortar betting shops. According to Statista, nearly 10% of U.S. adults who bet on online and in-person casino games did so at least once a week as of September 2021. However, in Latvia, the trend is towards online betting, with more and more people starting to prefer the convenience and accessibility of online betting platforms.

Technological Influence on Betting

The rise of technology has had a significant impact on the betting industry in Latvia. With the increasing availability of smartphones and mobile internet, more and more people are opting for online betting platforms that offer a seamless and user-friendly experience. In addition, online betting platforms offer a wider range of betting options and better odds compared to traditional betting shops. This has led to a decline in the popularity of offline betting in Latvia.

Economic Impact and Growth

The betting industry is a significant contributor to the Latvian economy, with both offline and online betting generating substantial revenue for the country. According to Statista, the global online sports betting market is expected to achieve a revenue of US$49.96bn by 2024, indicating an annual growth rate of 7.68% (CAGR 2024-2028). In Latvia, the growth of the online betting industry is expected to continue, with more and more people turning to online betting platforms.

 

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The Rise of Female Bettors: What Does This Mean for Marketing Campaigns?

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The Rise of Female Bettors: What Does This Mean for Marketing Campaigns?

 

With the growth of women’s sports leagues and more media coverage, women have become more invested in sports and more likely to place bets. As a result, marketing strategies are shifting their focus toward engaging female bettors. However unbeknownst to most marketers, the more direct targeting they are doing, the higher the costs to businesses because of returning users.

Returning users are holding marketers back from effectively targeting this wide pool of new customers by driving up Customer Acquisition Costs (CACs). Marketers need the stability and freedom to target accordingly and take advantage of the rise in female bettors.

Managing returning users must be a priority for sportsbooks to fully take advantage of the changing market and ensure the longevity of their campaigns. Without full transparency over the data they’re using to target and big question marks over a lack of tangible results from their spending, sportsbooks risk missing out on a huge opportunity to scale.

 

The Barriers to Expansion

The percentage of women betting on women’s sports in the US has grown up to 10% annually in recent years according to The IBIA. The targeting pool is growing for marketers as interest rises and the increased ease of online betting makes it simpler for women to place bets – backed by research from The Sports Betting Report, revealing that 26% of American women bet daily.

Marketing efforts are shifting to be more equal in this space as sportsbooks seek to make maximum profits from a new wave of players. However, by pumping more budget into paid ads targeted at women, sportsbooks are compromising the success of their campaigns.

Due to this direct ad targeting, women are more likely to bet by clicking on paid search campaigns. However, by repeatedly using paid ads as a front door to the site, rather than organic search results, returning bettors create inefficiencies in advertising as the Cost-Per-Acquisition (CPA) increases. So although these are enthusiastic players returning to place bets, they’re inadvertently driving up costs across the board.

If sportsbooks don’t manage the rise in bettors accessing their sites via paid ads, rather than an app or gateway site, they face losing out on the chance to expand further with new audiences.

 

Methods of Managing Returning Users

Now the answer isn’t to stop targeting female bettors. The rise in women in the betting scene presents an opportunity for sportsbooks and the challenge of returning users will remain whether marketing strategies shift or not.

To successfully combat returning users from driving up costs and damaging campaign results, sportsbooks should start by setting custom validation rules. Here, operators can cap the number of times a user clicks on a paid ad and once the threshold for clicks is met, the user is prevented from seeing the campaign. This effectively reduces high cost-per-click (CPC) rates by excluding users who are unintentionally driving up costs.

Alongside this, shadow campaigns can be implemented to further the level of success in reducing costs and maximising audiences. These are a duplicate of the sportsbook’s current campaign, but the CPC is reduced meaning that any returning users or excessive clickers can be targeted at lower CPCs. This is a new level of targeting that sportsbooks can harness to elevate their marketing strategies.

With this tactic, advertisers can maintain a level of personalisation in their targeting to make the most of the rise in female bettors without increasing CACs. Budgets are then saved for genuine users with the propensity to convert.

 

Control Over Campaign Traffic Unlocks True Results

Ultimately, more bettors mean more opportunities. Solidifying campaigns to take advantage of the rise in female bettors is important, but not where sportsbooks should be starting. Without initially protecting campaigns from unknowing returning users, the work to attract those customers causes great losses rather than any gain.

To avoid high costs and take back budget control, marketers need to start by deploying shadow campaigns and custom validation rules. With these tactics in play, businesses will unlock new levels of visibility into campaigns and put themselves in the best position to make the most out of the emerging wave of female bettors.

 

By: Richard Metcalf, Global VP, Sportsbetting & Online Gaming, TrafficGuard

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Boomerang at SiGMA Eurasia and Affiliate World – Strategic Presence at Key Industry Events in Dubai

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Boomerang at SiGMA Eurasia and Affiliate World - Strategic Presence at Key Industry Events in Dubai

 

Boomerang visits SiGMA Eurasia and Affiliate World in Dubai in just one dynamic week. Remaining flexible and responsive, Boomerang unveils exciting opportunities and prospects poised to drive mutually beneficial affiliations and collaborations with partners

Boomerang is set to make a presence at two major upcoming events – SiGMA Eurasia from February 26-27 and Affiliate World from February 28-29, highlighting its dedication to nurturing strategic relationships and creating new avenues for collaborations on a global scale.

At SiGMA Eurasia, the Boomerang will seize opportunities to engage with industry partners during the core conference days of February 26-27. The team will attend the event to engage in meaningful interactions and explore potential partnerships throughout the conference, ensuring a flexible and responsive presence to meet with affiliates and industry peers. Welcome to arrange meetings with Boomerang’s representatives to explore potential collaboration avenues.

After a stopover at SiGMA Eurasia, the Boomerang team will shift its focus to Affiliate World on February 28-29. The Boomerang team will exhibit at Booth C18. With the company’s development roadmap, which includes launching new projects this year, Boomerang’s stand is essential for partners interested in exploring innovative affiliate marketing opportunities for iGaming products. Visitors are invited to the Boomerang booth to meet the team face-to-face and gain insights into prospective partnership possibilities.

Vitalii Prokofev, Chief Executive Officer at Boomerang, emphasized the significance of the company’s participation strategy: “Attending these events allows Boomerang to connect directly with affiliate managers and create convenient touchpoints, as SiGMA Eurasia and Affiliate World are perfect networking opportunities in the region. Participating is a chance for open communication with our current and new partners, as Boomerang is driven by a partner-first mindset. Working on cultivating an environment for mutual success, we look forward to productive meetings at both events.”

Vitalii Prokofev’s remarks accentuate Boomerang’s persistent focus on propelling affiliate prosperity through advanced, compliant solutions, proprietary technologies, and an enduring pledge to be a trustworthy, high-performing partner globally.

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