News
Casino Guru Complaints Resolution Center Breaks Another Record: Almost $1 Million Returned to Players in May 2022

May has become a new record month for Casino Guru whose Complaints team has seen $915,000 returned to unfairly treated players across the world. The team has received 822 and resolved 265 complaints in May, spending a total of 1,114 hours on the cases. This makes it the new record for the company.
Casino Guru, the most extensive database of online casinos and a respected gambling authority, is well known for its safer and responsible gambling practices within the industry. Global Self-Exclusion Initiative, Casino Guru Academy, and even the recently launched database of problem gambling help organizations are just some examples of the many ways through which Casino Guru is trying to make a safer gambling environment for players.
With the number of players mistreated by casinos turning to Casino Guru for help increasing on a monthly basis, the quality of the Complaints team’s services cannot be denied. In comparison with May 2021, the number of published complaints in May 2022 has almost doubled from 452 to 822. In fact, since its launch, Casino Guru’s Complaints Resolution Center has become an unrivaled leader in the complaint resolution segment.
A total of 1,113 complaints have been solved since the beginning of the year, with impressive $2,952,404 returned to players to this day. Casino Guru’s highest resolved complaint of this year came from a player who managed to win 170,000€ but, once requesting a loss limit, found his account completely restricted, unable to withdraw any of the winnings.
Petronela Kontos, Complaints Team Lead, who recently debated the complaints statistics at the CasinoBeats Summit in Malta, commented on the team’s achievements: „Speaking for the whole Complaints team, it just feels amazing to see the amount of trust the players place into our hands. The Complaints Resolution Center was launched a little less than three years ago, and as of this very moment, we can proudly call ourselves the leaders of the segment. Of course, as is the case with all other Casino Guru projects, we are continuously working on new improvements so that we can continue to make playing as frictionless as possible.“
But the increase in complaints brings another important challenge for Casino Guru: workforce. „We will always resolve players’ complaints free of charge. That’s something we are very adamant about. And the fact that we constantly need to hire new help to keep resolving all of the complaints only shows one thing: that Casino Guru is fully determined to invest into projects like ours – projects that make gambling better and safer. I even dare to say that all of us here at Casino Guru are proud of the impact we’re constantly leaving behind,“ Kontos concluded.
In order to bridge the gap between players and operators, it’s important that Casino Guru keeps on being the mediator in resolving these complaints. Every complaint influences Casino Guru’s overall rating of the casino, which gives the operators an incentive they previously didn’t have. This way, apart from directly helping players to resolve their cases, Casino Guru is indirectly pressuring operators into being more responsible and fairer towards their players.
News
MightyTips launches snappy Football Tips format for casual and pro bettors alike

MightyTips unveils a major product update — Football Tips, a dynamic new feature that delivers fast, curated football betting advice tailored for today’s users.
MightyTips is a leading platform dedicated to helping sports bettors make smarter decisions through in-depth sportsbook reviews, up-to-date bonus offers, expert betting blogs, and insightful match previews. While offering a wide range of content for bettors at all levels, the platform’s core focus has always been on delivering accurate predictions empowering users to place educated bets.
But as digital habits shift and the need for actionable insights grows, the platform is stepping into a new chapter. Football Tips are built to meet users where they are — with lighter, faster, and more personalised content that enhances the betting experience.
Ivo Osis, Product Owner at MightyTips, said: “This launch represents a major evolution in how MightyTips serves its audience. With Football Tips, we’re opening up our platform to casual and pro bettors alike, providing smarter insights in a more scalable format, driven to improve user experience and frictionless journey through the world of football betting.”
Key features of Football Tips:
- Match of the Day highlight – instantly find the most important game to bet on, hand-selected by expert analysts
- Quick match briefs – save time with short, insightful tips written by trusted football authors
- Tipsters’ stats on every tip – check each tipster’s accuracy to build transparency and trust
- My Saved Choice feature – save favourite tips and revisit them anytime
- More matches, more options – explore tips beyond just predictions and expect other sports coming soon, such as tennis and cricket
- Easy navigation by tip type – find exactly what you’re looking for, whether it’s 1X2, BTTS, or Over/Under tips, all one click away
This new format enhances usability, increases engagement, and broadens access to MightyTips’ expert content. It’s part of a wider strategy to modernise content delivery across sports and improve the overall user journey
News
Mikael Strunge is appointed as the new President and CEO of ACROUD

The board of directors of ACROUD AB has appointed Mikael Strunge as the new President and CEO of Acroud. Mikael Strunge, born in 1981, has worked within Acroud for four years in various roles in different parts of the company, most recently as COO. Mikael Strunge succeeds Robert Andersson.
“On behalf of the Board, I would like to thank Robert Andersson for his leadership and contributions over the past years. We are pleased to appoint Mikael Strunge as our new President and CEO. Mikael brings deep operational insight and a clear strategic vision, and we are confident that under his leadership, Acroud will enter its next phase of growth and innovation”, says Morten Marcussen, Chairman of Acroud.
“The last 4 years at Acroud has been a rollercoaster of emotions and results. I am proud to accept this appointment from the board and look forward to start the implementation of the company’s new strategic framework”, says Mikael Strunge, new President and CEO of Acroud.
Biography of Mikael Strunge
Mikael Strunge is 44 years old and has worked within Acroud for over four years, most recently as COO of Acroud, being responsible for the day-to-day management and operational activities of Acroud. Before that, Mikael was the CEO of PMG before PMG was acquired by Acroud.
Affiliate Announcements
ReferOn Launches Three Powerful New Features for Smarter Affiliate Management

ReferOn, the next-gen affiliate management system, has introduced three major features aimed at making affiliate operations faster, smoother and more scalable than ever.
The latest updates, including Async task tracking, affiliate-controlled postbacks and bulk payment generation, reflect ReferOn’s ongoing commitment to removing friction and empowering users with practical and efficient tools.
- Async Tasks: Say goodbye to frozen screens, slow loading and laggy sessions. The new system handles background-heavy processes such as bulk payments asynchronously (and with real-time tracking). This ensures smoother overall performance where users can monitor complex actions without overloading their session.
- Affiliate-Controlled Postbacks: Affiliates can now manage their own postback setup directly in the platform (when enabled by their manager). No more tickets, long email threads or tedious back-and-forth communication. Campaigns go live faster and everyone moves more efficiently and with less delay.
- Bulk Payment Generation: One of the more repetitive recurring workflows for users just became radically more efficient (and easy). Users can now generate payments for multiple partners in bulk with just a few clicks, freeing up time for higher-impact work.
Vladyslav Bondarenko, ReferOn’s Head of Product, commented on the new features, “At ReferOn, we design for scale, efficiency and performance. These new features are more than simple improvements, they represent the foundations of a more autonomous, convenient and resilient system. We’re about empowering both operators and affiliates, and we’ve done that by providing self-service and streamlined tools to keep control in their hands. The ReferOn team continues to deliver on our promise of user empowerment without complexity.”
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