Connect with us

News

Casino Guru Complaints Resolution Center Breaks Another Record: Almost $1 Million Returned to Players in May 2022

Published

on

SCOTT THOMAS TEAMS UP WITH CASINO GURU TO RAISE AWARENESS OF PROBLEM GAMBLING

 

May has become a new record month for Casino Guru whose Complaints team has seen $915,000 returned to unfairly treated players across the world. The team has received 822 and resolved 265 complaints in May, spending a total of 1,114 hours on the cases. This makes it the new record for the company.

Casino Guru, the most extensive database of online casinos and a respected gambling authority, is well known for its safer and responsible gambling practices within the industry. Global Self-Exclusion Initiative, Casino Guru Academy, and even the recently launched database of problem gambling help organizations are just some examples of the many ways through which Casino Guru is trying to make a safer gambling environment for players.

With the number of players mistreated by casinos turning to Casino Guru for help increasing on a monthly basis, the quality of the Complaints team’s services cannot be denied. In comparison with May 2021, the number of published complaints in May 2022 has almost doubled from 452 to 822. In fact, since its launch, Casino Guru’s Complaints Resolution Center has become an unrivaled leader in the complaint resolution segment.

A total of 1,113 complaints have been solved since the beginning of the year, with impressive $2,952,404 returned to players to this day. Casino Guru’s highest resolved complaint of this year came from a player who managed to win 170,000€ but, once requesting a loss limit, found his account completely restricted, unable to withdraw any of the winnings.

Petronela Kontos, Complaints Team Lead, who recently debated the complaints statistics at the CasinoBeats Summit in Malta, commented on the team’s achievements: „Speaking for the whole Complaints team, it just feels amazing to see the amount of trust the players place into our hands. The Complaints Resolution Center was launched a little less than three years ago, and as of this very moment, we can proudly call ourselves the leaders of the segment. Of course, as is the case with all other Casino Guru projects, we are continuously working on new improvements so that we can continue to make playing as frictionless as possible.“

But the increase in complaints brings another important challenge for Casino Guru: workforce. „We will always resolve players’ complaints free of charge. That’s something we are very adamant about. And the fact that we constantly need to hire new help to keep resolving all of the complaints only shows one thing: that Casino Guru is fully determined to invest into projects like ours – projects that make gambling better and safer. I even dare to say that all of us here at Casino Guru are proud of the impact we’re constantly leaving behind,“ Kontos concluded.

In order to bridge the gap between players and operators, it’s important that Casino Guru keeps on being the mediator in resolving these complaints. Every complaint influences Casino Guru’s overall rating of the casino, which gives the operators an incentive they previously didn’t have. This way, apart from directly helping players to resolve their cases, Casino Guru is indirectly pressuring operators into being more responsible and fairer towards their players.

Affiliate Program News

AstroPay expands services with the launch of Global Affiliates Programme

Published

on

AstroPay expands services with the launch of Global Affiliates Programme

 

AstroPay, the online payment solution of choice for millions of users worldwide, has launched a flagship global Affiliate Programme to provide revenue generating opportunities to individuals and businesses that want to generate online income and grow their business. The new programme is aimed at increasing AstroPay’s consumer base worldwide, while ensuring that those who are professionally dedicated to affiliate marketing can rely on a solid partner to thrive.

AstroPay launched the programme to enable affiliate partners access to special deals where they can generate income on an ongoing basis for every new user that joins the payment platform. The programme offers up to 20% revenue share commission, as well as dedicated teams and expertise on sales conversion. Affiliate partners will be able to rely on multilingual support and local experts for any of their needs and will also benefit from the AstroPay payment platform/solutions that have been tested and optimised for cross-border payments.

AstroPay will welcome a diverse range of partners including platforms, comparison sites and content creators in the payment industry as well iGaming, forex trading, and many others.

The programme will be available across countries in Asia, Africa, Latin America and Europe where AstroPay is available, and through hundreds of merchants that offer AstroPay as a payment option.

Leonardo Alonso, Head of Affiliates at AstroPay, said: “I am excited to see our new programme go live today. The Affiliate Programme is a new way of doing business with AstroPay. All those who are professionally dedicated to affiliate marketing will be very welcome and we look forward to working together and rewarding partners with a robust partnership that provides added value through an alternative way to continue growing their business.”

Continue Reading

News

Casino Guru Releases New Tool to Help Players Find Best Casinos

Published

on

Casino Guru Releases New Tool to Help Players Find Best Casinos

 

Casino Guru, a global source of information about online casinos and the biggest database of casino websites, is always looking to bring more value to its visitors. The brand-new Casino Selection Helper is a tool that aims to do just that by bringing a new way for players to pinpoint the best online casino based on their specific preferences.

The new tool works by asking players to answer three simple questions about their preferences related to casino bonuses, casino games, and age of the casino they would like to play at – choosing between new sites with modern features and established brands that have been around for quite some time. After answering these questions, they are presented with the best option for them, as well as two runners-up.

Maros Gasparik, Casino Guru’s Head of Content, commented on the new functionality: “Our database contains pretty much all available online casinos, which is a great feat, but it also presents a potential obstacle for some players because of choice overload. With hundreds or even thousands of casinos available to players from certain countries, it can be a haunting task for players to select the best one for them. We are always looking to make this process easier and guide players to the best option quickly and easily, and the new Casino Selection Helper is one of the things we hope can help them choose well and stay away from unscrupulous sites.”

Gasparik also added about the future of the new tool: “In the first stage of the project, we decided to include only three relatively simple questions based on visitor insights, which should be sufficient for most players. There are plans for further improvements of the selection process and additional questions to help players with more specific preferences; however, first we want to see how our visitors like the initial version.”

Apart from fine-tuning the new tool, Casino Guru plans to continue implementing further improvements aimed at optimizing their website, providing more value to its visitors, and helping create a safer and fairer gambling environment. This includes improving their global database of problem gambling help organizations, pioneering the world of responsible gambling tools via their Global Self-Exclusion Initiative, improving the processes in their Complaint Resolution Center so that they can help more mistreated players, and more.

Continue Reading

Affiliate Compliance

SLOTS TEMPLE GETS LICENSED IN UK, FREE SLOTS SITE NOW OFFERING CASH PRIZES

Published

on

SLOTS TEMPLE GETS LICENSED IN UK, FREE SLOTS SITE NOW OFFERING CASH PRIZES

 

Slots Temple is first affiliate to win UKGC licensing, allowing it to offer real-money prizes for slots tournaments

Free online slots platform Slots Temple has become the first affiliate site to be awarded a UK Gambling Commission licence. That’s good news for slots fans. It means the company can now legally give out cash prizes for winners of its free-to-play tournaments.

Slots Temple offers free casino games and tournaments to players over the age of 18, where they can compete against others to get to the top of the leaderboard and win prizes.
The platform hosts more than 10,000 slots from some of the world’s best casino games studios, including Push Gaming, Relax Gaming ReelPlay and 4ThePlayer. The difference is, Slots Temple does not take any stake money. All its slots are completely free to play, no catch.

Instead, the company generates affiliate revenues when players sign up to real-money online casinos by clicking through banner advertising, although there is no obligation to do so.
Until now, Slots Temple has been unable to offer real-money prizes, just merchandise. But now, players can play their favourite slots while competing to win cash prizes of up to £5,000.
As well as cash prizes, Slots Temple will be launching a range of new tournament formats. These include Turbo Tournaments, which run for a short time only, and Risk Tournaments, where players are given a fixed balance and can adjust their bet size on each spin.

Currently, tournaments run daily, as well as weekly and monthly, so there’s plenty of opportunity to win those points and work your way up the leaderboard.

Fraser Linkleter, Director at Slots Temple said: “It’s always great to achieve an industry first, and we’re proud to be the first affiliate site to receive UKGC licensing. Licensees are held to high regulatory standards, and we believe this demonstrates our long-held commitment to social responsibility. But above all, the licence adds excitement and value for our users, who get to compete for cash while paying nothing up front. And what’s not to like about that?”

Continue Reading
Advertisement

Latest News

AstroPay expands services with the launch of Global Affiliates Programme AstroPay expands services with the launch of Global Affiliates Programme
Affiliate Program News2 months ago

AstroPay expands services with the launch of Global Affiliates Programme

  AstroPay, the online payment solution of choice for millions of users worldwide, has launched a flagship global Affiliate Programme...

Casino Guru Releases New Tool to Help Players Find Best Casinos Casino Guru Releases New Tool to Help Players Find Best Casinos
News2 months ago

Casino Guru Releases New Tool to Help Players Find Best Casinos

  Casino Guru, a global source of information about online casinos and the biggest database of casino websites, is always...

SLOTS TEMPLE GETS LICENSED IN UK, FREE SLOTS SITE NOW OFFERING CASH PRIZES SLOTS TEMPLE GETS LICENSED IN UK, FREE SLOTS SITE NOW OFFERING CASH PRIZES
Affiliate Compliance2 months ago

SLOTS TEMPLE GETS LICENSED IN UK, FREE SLOTS SITE NOW OFFERING CASH PRIZES

  Slots Temple is first affiliate to win UKGC licensing, allowing it to offer real-money prizes for slots tournaments Free...

News2 months ago

The Essential Guide to Bingo Slots Online

  Bingo Slots Online It is believed that luck plays a major role in bingo. The odds you choose to...

News2 months ago

Staying On Top in a Fast Changing Industry

The online gambling industry is one of the fastest-growing industries worldwide. This can be attributed to the fact that there...

News2 months ago

LeoVegas Invest in New Tech Hub in Warsaw Despite Its Products Being Unavailable in Polish Market

  The Polish marketplace is a strange territory for the iGaming industry. On the one hand, it has some of...

WPT GLOBAL JOINS GAMBLING PORTAL WEBMASTERS ASSOCIATION AS PLATINUM SPONSOR WPT GLOBAL JOINS GAMBLING PORTAL WEBMASTERS ASSOCIATION AS PLATINUM SPONSOR
Affiliate Announcements2 months ago

WPT GLOBAL JOINS GAMBLING PORTAL WEBMASTERS ASSOCIATION AS PLATINUM SPONSOR

  WPT Global, the online poker platform licensed by the World Poker Tour, has joined the Gambling Portal Webmasters Association...

HITSQWAD PARTNERS WITH FIRST LOOK AS IT UNLEASHES DEBUT GAMES HITSQWAD PARTNERS WITH FIRST LOOK AS IT UNLEASHES DEBUT GAMES
Affiliate Announcements3 months ago

HITSQWAD PARTNERS WITH FIRST LOOK AS IT UNLEASHES DEBUT GAMES

  First Look Games will enable affiliates to access HITSqwad’s action-packed jackpot titles Challenger games studio HITSqwad has partnered with...

LottaRewards Launches New Features for Enhanced Player Experience! LottaRewards Launches New Features for Enhanced Player Experience!
Affiliate Announcements3 months ago

LottaRewards Launches New Features for Enhanced Player Experience!

  LottaRewards is thrilled to announce that they have taken their brand experience to the next level. Many features across...

Compliance Experts Rightlander Launch New Tools to Pre-Screen Partner Content Compliance Experts Rightlander Launch New Tools to Pre-Screen Partner Content
News3 months ago

Compliance Experts Rightlander Launch New Tools to Pre-Screen Partner Content

  Rightlander has announced the launch of Screen which is designed to assist brands assess the suitability of marketing partners...

Trending

European Gaming Media and Events is a leading media and boutique event organizer in the European Union with a monthly reach of +110,000 readers. The official company (PROSHIRT SRL), has been listed for 4 years in a row among the top 3 Advertising and market research agencies in the local Top Business Romania Microcompanies based on the Financial Reports.

Contact us: [email protected]

Editorial / PR Submissions: [email protected]

Copyright © 2015 - 2022 European Gaming Media and Events. Registered in Romania under Proshirt SRL, Company number: 2134306, EU VAT ID: RO21343605. Office address: Blvd. 1 Decembrie 1918 nr.5, Targu Mures, Romania