Affiliate Success

Interview with Duncan Garvie about ThePOGG’s new announcement

Published

10 years ago

January 19, 2016

ThePOGG.com approved for Alternative Dispute Resolution (ADR) Service by UKGC

The United Kingdom Gambling Commission has approved ThePOGG.com as an Alternative Dispute Resolution (ADR) service. A spokesperson for ThePOGG.com stated:

[blockquote style=”2″]We have been successfully managing player and casino disputes for over three years and our tally of complaints managed is now nearing 500. We are extremely proud of the fact that the UKGC has recognised the value of the service we provide and the integrity of our team. We look forward to working closely with the UKGC to continue mediating and acting as a conduit between players and operators.[/blockquote]
ThePOGG.com is one of the first affiliate sector organisations to be granted ADR status by the UKGCand the individual responsible for managing the complaints side of ThePOGG has recently attained mediation and arbitration qualifications from The Chartered Institute of Arbitrators, further adding to the quality of service ThePOGG can provide. Notably the ADR service provided by ThePOGG.com differs markedly from the services provided by all of the other ADR service operators in that there is absolutely no charge for utilising the experience the team at ThePOGG has. No ADR charges players for use of their service but ThePOGG is unique in providing a cost free service to operators wishing to call upon its team’s 10 years of experience in the online gambling industry. The ethos behind ThePOGG is to provide the best possible support service to those requiring dispute resolutions and to ensure that cost is not prohibitive – hence why the service is free to all.

The full license and it’s text can be viewed here: http://thepogg.com/wp-content/uploads/2016/01/ThePOGG-approved-ADR-service-UKGC.pdf

We have managed to interview the manager of ThePOGG, Mr. Duncan Garvie, a well respected affiliate which has been in the industry for quite a while.

TheVoice: Wow, this is huge news for you guys, ThePOGG.com has been approved for Alternative Dispute Resolution (ADR) Service by UKGC. You are the first affiliate to be granted this license. How does it feel?

Duncan: In a word – fantastic! A significant amount of time was invested in getting the site ready to submit our application and seeing that work pay dividends is very very satisfying.

TheVoice: What was the main idea behind applying for this license and was this included in the masterplan when building ThePOGG?

Duncan: When ThePOGG was first started, the UKGC license hadn’t come into place yet and most of the market was still unsure of exactly what form it was going to take. So the ADR structure that exists today wasn’t a factor in the initial development of our business plan. That said, as soon as we became aware of the ADR system that the UKGC intended to implement it seemed like a natural extension of what we do already.

The primary objectives behind ThePOGG.com has always been to offer players a genuine service and resource to players. Our focus has always been on ensuring that we provide players with a wealth of information to help them make the best decisions regarding who to play with. To do that though, we need to ensure that player complaints are being taken care of appropriately. This focus on quality information has been continued in our newest product – POGGStrategies.com – which looks to offer the highest quality information on mathematically sound strategies for all casino games. Unlike so many other affiliates who focus on SEO and marketing, the player is our focus.

Initially we did have concerns that the UKGC license was going to restrict operators to ONLY discussing complaints with their listed ADR providers – this would have significantly impacted our complaint service making gaining ADR status essential to our ongoing business relationship with many UKGC accredited operators. As ThePOGG places such a strong emphasis on maintaining a positive reputation, ranking operators by their treatment of players rather than their willingness to pay upfront advertising fees, not being able to actively resolve complaints for our well placed operators would have significantly undermined our model.

Fortunately those concerns turned out to be unjustified. However that didn’t change our opinion of the value such an accreditation would bring. At the present time I’m confident that most people on both sides of the table in the online gambling industry would agree that the UKGC represent the most credible regulatory force in the market. Achieving ADR status involved significant work on our part and required us to answer a lot of questions regarding potential conflicts of interest for the UKGC. I feel that being the first affiliate operator to gain ADR status demonstrates how well our system holds up to external scrutiny and our commitment to integrity.

TheVoice: Can you shortly explain the process on which these disputes are received on your end and how are they disputed?

Duncan: From this point there will be minor differences between the way complaints are managed depending on whether the operator being complained about lists us as one of their ADRs. The essential difference is that an operator that lists us as an ADR has a responsibility to discuss complaints fully with us, whereas an operator that does not hold a UKGC license, or chooses not to list us as an ADR has the choice whether or not they will discuss the complaint. An operator choosing not to engage automatically results in a negative status for the final report and at that point we will often assist the player taking their complaint to whatever regulator body or ADR service the operator will talk to.

Beyond that difference the process for dealing with complaints is essentially the same. When a player submits a complaint firstly we review and publish the complaint, acknowledging that we have received the complaint. At this stage the complaint is published in such a manner that it is not publically available – only the submitting player and ThePOGG complaint team have access to the complaint thread. This system is set up this way to ensure that any accusations that are made are based in fact or removed before publication to prevent any unjustified damage being done to an operator’s reputation.

We then contact the operator that is being complained about to get there feedback on the issue. At this stage the process isn’t rigidly defined. There can be several rounds of back and forth communication between our team, the player and the operator, as we try to establish exactly what both parties feel the issues have been and whether terms and conditions have been adhered to.

Finally, once we feel we have all of the relevant information, where appropriate we will try to guide both parties to a reasonable middle ground and where there is one party that is clearly right we will provide the involved parties with our conclusion the justifications for those conclusions. The only exceptions to this is where there’s security concerns suggesting that a player has been engaged in illegal activities at which point we provide the conclusions without the justifications so as not to educate others as to how to circumnavigate security procedures.

To date I would consider the process remarkably successful as we rapidly approach the point where we’ve returned over half a million dollars to player!

It’s also worth point out that within the next two weeks we will also be launching a similar service for affiliates – POGGWebmasters.com. This service won’t fall under our UKGC ADR remit, but will provide affiliates with a dedicate complaints service run by the same team.

Up Next

Affiliate Interviews: Monika Niebelska of Kasynoorzel.pl

Affiliate Success

TAG Media and Gamblitude Launch affie.ai

Published

1 week ago

April 22, 2026

George Miller

TAG Media and Gamblitude Launch affie.ai

The AI-Powered Affiliate Manager Assistant Set to transform Affiliate Management in iGaming

TAG Media and Gamblitude have launched affie.ai, a guided decision-making engine built for iGaming affiliate managers. It combines TAG Media’s 150+ years of collective affiliate management experience with Gamblitude’s operator-grade data and analytics platform.

affie.ai will make its debut at SBC Summit Malta (28–30 April), where affie.ai’s Elaine Gardiner, Alana Weldon and Wojtek Sznapka will be demonstrating the platform to operators interested in becoming one of the first five launch partners.

The Problem affie.ai solves

Affiliate management sits at the centre of operator acquisition strategy. It demands financial judgement, negotiation skill, data literacy and market knowledge. Yet there is no industry-standard training, no widely accepted playbook and no safety net when a commercial decision goes wrong.

The data is there. What’s missing is consistent, effective interpretation. With time, an experienced affiliate manager may know what a declining CPA trend means in a specific market or when a revenue share deal needs renegotiating. A less experienced one may not – and that gap costs operators money, talent retention and competitive ground.

Even for experienced affiliate managers, having the requisite time and patience with convoluted systems and tools to spot gaps and opportunities, even ad hoc, is progressively rare, further limiting their ability to achieve sustainable growth within their affiliate programme.

By encoding proven affiliate management expertise directly into their daily workflow, affie.ai gives affiliate managers the ability to make decisions grounded in real programme data and industry best practice, positioning them for true proactivity with their affiliate partners.

What is affie.ai?

affie.ai is a guided decision-making engine, not a dashboard and not a tracking platform. It is trained on real affiliate programme performance data and built on the strategic frameworks TAG Media has applied across 50+ programme launches over the past decade.

On the data side, Gamblitude, founded by former STS chief technology officer Wojtek Sznapka and former STS chief sportsbook officer Piotr Cerlak, provides the analytical backbone: a cloud-native data layer purpose-built for iGaming operators.

The result is that affie.ai provides affiliate managers with specific, data-informed recommendations on deal structures, partner performance, programme optimisation and commercial risk insights, removing the time spent and consistency required in pulling reports, second-guessing spreadsheets to build progressive performance.

For operators, affie.ai delivers measurable reductions in programme management overheads, faster onboarding of new affiliate managers, institutional knowledge that stays in the business regardless of team changes and the agility to make rapid commercial decisions to positively impact the bottom line. affie.ai gives affiliate managers the power of proactivity.

Human Relationships, Sharper Decisions

Affiliate management is a relationship business. Trust between manager and affiliate drives long-term value – no tool replaces that.

affie.ai removes the noise around those relationships. Instead of debating whether a deal is commercially sound, the affiliate manager already has the answer and can focus on the conversation. affie.ai provides human-led decisions with AI-led precision, built on real data, not assumptions.

Elaine Gardiner, Co-Founder of affie.ai says: “After 17 years managing affiliate programmes for operators including Cherry Casino, Ninja Casino and Rizk, I know what good decision-making looks like in this role and I know how rarely it’s supported by the right tools. affie.ai takes the strategic thinking our team applies every day and makes it available on demand and at pace: specific to your programme, specific to your data and ready when the affiliate manager needs it.”

No Strings Attached Six-Week Trial – Five Places

affie.ai is offering five operators an exclusive six-week trial. No fees. No lengthy onboarding. Operators connect their affiliate programme data and their affiliate team uses the platform to obtain new insights on their own numbers, enabling faster commercial decisions on deals to build growth. To book a meeting, email [email protected] or visit www.affie.ai to register your interest in using affie.ai to build affiliate programme growth.

Affiliate Success

ReferOn Shortlisted for “European Corporate Services Supplier” Category at EGR EUROPE Awards 2026

Published

3 months ago

January 29, 2026

George Miller

ReferOn Shortlisted for “European Corporate Services Supplier” Category at EGR EUROPE Awards 2026

ReferOn, the next-gen affiliate management platform, has been named on the EGR Europe Awards 2026 shortlist in the “European Corporate Services Supplier” category, recognising the platform’s solutions that help real operators with their operations and growth.

Continuing 2025’s Momentum

The nomination reflects a busy 2025 for ReferOn, one that was highlighted by significant product updates, rapid growth, and an ascent to becoming one of the most recognised affiliate management platforms in the industry.

Going into the new year, the ReferOn team has ambitious plans to accelerate this positive momentum by scaling alongside its growing partner base with advancements to its product vision around clarity, transparency, and ease of use. The EGR Europe Awards 2026 marks a pivotal start to 2026, and an award win demonstrates that the platform’s direction truly resonates with operators and affiliate managers worldwide.

Refie’s Human Impact

Refie, the platform’s human layer, transcends a mere surface-level companion. It hops around dashboards and workflows, providing relevant assistance, such as fixing reward logic, identifying anomalies, and making suggestions to the user.

In 2026, ReferOn plans to enhance Refie’s functionality with advanced platform gamification, engaging users and transforming how affiliate managers interact with their day-to-day operations. These developments will pave the way for personalised, smart intelligence on the platform and set an industry standard for affiliate tech.

Alex Bukin, General Manager, commented on the nomination and plans for 2026, “ReferOn made great strides in the past year, with major product developments, key recruitments, and a rapidly growing partner base. With this growth, our expectations have risen, and we want to establish ourselves as a platform that accelerates affiliate tech across the board. Being nominated for the ‘European Corporate Services Supplier’ category solidifies our ambition and is a meaningful start to our new year. With Refie driving more innovation, we look forward to driving our goal of transparency, clarity, and customer-facing features even further.”

Affiliate Success

ReferOn Wins Prestigious “Best Affiliate Software 2025” at SiGMA Central Europe B2B Awards

Published

5 months ago

November 18, 2025

George Miller

ReferOn Wins Prestigious “Best Affiliate Software 2025” at SiGMA Central Europe B2B Awards

A milestone achievement as ReferOn continues to impress

ReferOn, the next-generation affiliate management platform, has taken the title of “Best Affiliate Software 2025” at the SiGMA Central Europe B2B Awards, held in Rome.

The award recognises ReferOn’s rapid growth in becoming a leader in iGaming. It distinguishes the platform for its cutting-edge architecture, exceptional product innovations, and measurable impact on affiliate operations.

Redefining Affiliate Management

In a short amount of time since its inception, ReferOn has become one of the most recognised names in affiliate technology, leading the way by creating user-centric features that help the real needs of affiliate managers.

The platform recorded rapid adoption, supporting an influx of tens of thousands of affiliates and millions of clicks while continuously evolving and growing with new features and refinements. The platform’s approach to innovation and user-facing experiences is its new living interface, Refie. Refie brings awareness and human-like interaction to the platform, helping make affiliate operations more personable and accessible.

Building Beyond the Standard

Alex Bukin, General Manager at ReferOn, commented on the win, “This award is more than recognition. It empowers and validates our team, encouraging us never to stop building. At ReferOn, we always aim to shape how affiliate marketing should work. At its core, it should be simple, transparent, and powerful. Every new integration and feature comes from a team that deeply understands the product and what real affiliate managers need. This helps us refine our platform to be the best it can be. And we’re only getting started!”

Continued Momentum

ReferOn’s win at SiGMA Central Europe marks another significant achievement. In 2025, the platform conducted multiple migrations and released groundbreaking features to transform affiliate operations. Its sights are set on 2026 — a year that will be focused on product refinements, sustainable growth through key industry partnerships, and delivering more key solutions for real affiliate managers.