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Casino Guru Academy Launches Free Course About Casino Bonuses

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Casino Guru’s Complaint Resolution Center Reaches a Major Milestone with 5,000 resolved Complaints

 

Casino Guru, one of the most visited websites about online casinos and an online gambling authority, has recently introduced the second module of the company’s ambitious project Casino Guru Academy. The second course aims to provide online casino staff with advanced insights into bonuses and ways to handle them fairly.

The ‘Advanced Insights: Online Casino Bonuses’ course will enable online casino employees to gain a deep understanding of casino bonuses, including their rules and best practices, in order to help reduce player dissatisfaction and improve customer experience.

Every month, hundreds of players from all over the world seek help at Casino Guru by submitting complaints against unfair casinos that have exploited them in the past. Because of their complex nature, the Casino Guru complaint team has noticed that bonuses are oftentimes at the forefront of players’ complaints. The casino guide is keen to give those working within the industry, or planning to, a detailed tutorial on bonuses and to show how they can work in an effective and fair way. The more educated casino customer support staff is on bonuses, the more likely it is for players to have a positive gambling experience.

Being the second module offered by Casino Guru Academy, this course is a combination of videos and written learning materials, made to be self-explanatory and easy for participants to understand. The first part of the course offers detailed insights on the different types of bonuses and why casinos offer them to players.

Part two provides in-depth definitions of individual terms and conditions of bonuses, which are one of the common reasons why players reach out to customer support. The course also features a list of recommendations on terms and conditions related to bonuses. More specifically, how they should be written and structured so that they are as fair as possible and no place for misunderstandings is present.

Real-life examples of certain player complaints related to bonuses are provided, showing detailed examples of how various casinos mistreat and take advantage of players. Moreover, course participants can see how the complaints were resolved by Casino Guru.

Speaking on the reasons for providing the course to casino employees, Casino Guru’s Social Media and Community lead Daniel Dolejsi said: “We think education is extremely important in this industry. We like to educate our visitors, who are casino players, to help them make good decisions. Our experience showed us that educating casino employees is needed as well.”

“We feel that many of the issues that players run into when playing with casino bonuses could be less likely to happen if customer support representatives and other casino employees understood certain concepts of online gambling better and were able to look at them from the perspective of the player.”

Dolejsi concluded: “We also feel that some of the current industry standards don’t do enough in terms of protecting players and creating a sustainable and fair gambling environment. That’s why we plan to also focus on more senior employees which will hopefully increase standards to make gambling safer for everyone.”

With the course being free, feedback received by Casino Guru suggests it’s more helpful than other similar courses, which are often paid. By running the Academy courses, Casino Guru is sharing its know-how to help current and aspirational industry staff prepare for a job within the industry. Casino Guru Academy is an innovative way of contributing to the protection of players and therefore making gambling better and safer for everyone.

Conferences

New Sponsorship Opportunities Announced for the EEGS Affiliate Conference

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New Sponsorship Opportunities Announced for the EEGS Affiliate Conference

 

The EEGS Affiliate Conference, now in its 4th edition, is pleased to announce the launch of new sponsorship opportunities. As the region’s only event dedicated exclusively to affiliates, this conference serves as a vital platform for industry  professionals, brands, and affiliates to network, share insights, and drive growth.

Part of the prestigious Eastern European Gaming Summit (EEGS), the Affiliate Conference will take place in Sofia, Bulgaria, on the 25th of November. This event continues to grow as an essential opportunity for those seeking to expand their presence and influence within the affiliate marketing ecosystem.

The new sponsorship packages are thoughtfully designed to provide maximum visibility, targeted exposure, and valuable engagement opportunities for partners looking to connect with a focused and dynamic audience.

Bronze Sponsorship
Silver Sponsorship
Gold Sponsorship
Platinum Sponsorship
Fun Mirror Sponsorship

For more information, please click HERE  or visit EEGS website https://eegamingsummit.com/

If you have any questions or would like to discuss customized opportunities, reach out to the organizers at [email protected]

The EEGS Affiliate Conference eagerly anticipates welcoming new partners and making this 4th edition in Sofia the most successful yet.

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Affiliate Program News

Let’sBet Partners with NetRefer for its Affiliate Marketing Platform

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Let’sBet Partners with NetRefer for its Affiliate Marketing Platform

 

Emerging US sportsbook operator Let’sBet has partnered with NetRefer, the industry’s leading data-driven, AI-powered affiliate marketing platform, to support the launch and long-term growth of its affiliate programme.

Headquartered in Maryland, USA, Let’sBet is a dynamic new entrant to the regulated US betting market. Built with a player-first mindset, the operator delivers a seamless sports betting experience across all major US and international events – including the NBA, UFC, UEFA Euro Cup and Formula 1– via a mobile-optimised platform designed for both desktop and on-the-go bettors. The brand also offers extensive live and in-play betting options, keeping users engaged in real time.

New players are welcomed with a 100% deposit bonus, and frequent bettors can look forward to being handpicked for the Let’sBet VIP Club – a tiered programme offering access to personal account managers, dedicated promotions, express payouts, and exclusive VIP events such as race days and hospitality experiences.

Licensed by the Maryland State Lottery and Gaming Control Agency and operated jointly by Veterans Services Corporation and Bee-Fee Limited, Let’sBet is committed to delivering a secure, compliant, and intuitive betting environment. Its infrastructure is monitored 24/7 by a dedicated Information Security team, with robust measures in place to protect data and ensure safe, frictionless transactions.

Let’sBet also maintains a strong commitment to Responsible Gambling. Its platform is equipped with a comprehensive suite of player protection tools, including deposit, wager, loss, session, and single-bet limits; timeout periods; and voluntary self-exclusion through Maryland’s state-run programme. These tools are supported by a customer service team trained to guide users toward healthy betting behaviours.

Marcin Doszczeczko, Director of Sports Betting Operations at Let’sBet, commented: “Choosing NetRefer as our affiliate platform provider was a natural step in building Let’sBet into a standout name in the US sports betting market. Their technology gives us the clarity and scalability we need to launch a high-impact programme from day one. It brings together everything we need to grow a successful affiliate operation – clear reporting through ASR 1.0 API and smart, actionable insights from NetRefer CoPilot AI. Just as we’ve built Let’sBet around trust, service, and user experience, we see those same values reflected in NetRefer’s platform and team. We’re excited to grow this partnership together.”

Amanda Camenzuli, Manager of NetRefer’s Account Management team, added: “We’re thrilled to welcome Let’sBet to NetRefer. They’re an operator that blends innovation with a strong sense of player responsibility, they’re exactly the kind of forward-thinking company we’re proud to support. With a growing footprint in the US market, Let’sBet will benefit from our platform’s ability to deliver real-time insights, data clarity, and the flexibility needed to scale sustainably – while also strengthening NetRefer’s presence in this key region.”

This collaboration marks a significant step forward for both companies, combining the momentum of Let’sBet in the US market with NetRefer’s 20 years of experience in affiliate marketing technology. Together, they aim to build a programme defined by transparency, performance, and long-term growth.

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Affiliate Success

Casino Guru secures Safer Gambling Initiative of the Year at iGB Affiliate Awards

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Casino Guru secures Safer Gambling Initiative of the Year at iGB Affiliate Awards

 

Casino Guru is proud to announce that it has won the Safer Gambling Initiative of the Year at the iGB Affiliate Awards 2025, for a third consecutive year.

The distinction further highlights the company’s commitment to building a sustainable future for the gambling industry, not only through its dedication to providing players with the most complete, real-time-updated database of online casinos curated by trained experts, but also through its efforts to influence business standards and responsible practices across the sector.

As a leader in informed play, Casino Guru has dedicated a significant portion of its time and efforts to building a casino database that uses safer gambling as one of its core metrics for assessing a brand’s reliability, sustainability, and treatment of customers.

Casino Guru’s Head of Sustainable and Safer Gambling, Šimon Vincze, was excited to share his appreciation for the award: “As someone closely involved in responsible gambling and safer play at Casino Guru, I can say this award is a true testament to our work. We’ve worked tirelessly to leverage our market position to produce tangible outcomes in terms of awareness and impact of safer gambling practices, player complaints, and the availability of blocking software. We are a trailblazer in safer gambling among affiliates, but collaboration with other like-minded companies has enabled us to stay at the forefront.”

Casino Guru could not be prouder of this moment, which once again reinforces the company’s leadership in helping to set safer gambling standards industry-wide.

Daniela Sliva, Public Relations and Creative Projects Director, commented on the distinction: “Winning the Safer Gambling Initiative of the Year for a third consecutive time was an emotional moment and a well-deserved one. Casino Guru has worked tirelessly to establish itself as a leader in promoting sustainable and responsible play. We truly believe we are setting new standards for responsible gambling, not just within the affiliate space, but across the wider industry. Our company ethos places safer gambling at the heart of everything we do, from our Complaint Resolution Center to the Safety Index, and especially through initiatives like the Casino Guru Awards, which further reinforce this commitment.”

Among the achievements that Casino Guru has to be proud of are the Casino Guru Awards, which have established clear competitive guidelines for safer and responsible gambling and distinguish companies that adhere to the Casino Guru’s ethical guidelines and best practices.

Furthermore, Casino Guru established the Gamtegrity platform, which reunites all of the company’s safer gambling projects in one place.

Among Casino Guru’s notable achievements are the Casino Guru Academy, which offers upskilling programs with a focus on responsible gambling, the Global Self-Exclusion Standards Initiative, an active list of partners with some of the leaders in the responsible gambling space, including Mindway AI, and much more.

“An industry-wide commitment to responsible gambling is not only possible: it’s within reach. Casino Guru’s achievement at the iGB Affiliate Awards 2025 is yet another reason for us to double down on our efforts and work even harder to make this vision a reality,” Silva concluded.

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