News
Casino Guru Complaints Resolution Center Breaks Another Record: Almost $1 Million Returned to Players in May 2022
May has become a new record month for Casino Guru whose Complaints team has seen $915,000 returned to unfairly treated players across the world. The team has received 822 and resolved 265 complaints in May, spending a total of 1,114 hours on the cases. This makes it the new record for the company.
Casino Guru, the most extensive database of online casinos and a respected gambling authority, is well known for its safer and responsible gambling practices within the industry. Global Self-Exclusion Initiative, Casino Guru Academy, and even the recently launched database of problem gambling help organizations are just some examples of the many ways through which Casino Guru is trying to make a safer gambling environment for players.
With the number of players mistreated by casinos turning to Casino Guru for help increasing on a monthly basis, the quality of the Complaints team’s services cannot be denied. In comparison with May 2021, the number of published complaints in May 2022 has almost doubled from 452 to 822. In fact, since its launch, Casino Guru’s Complaints Resolution Center has become an unrivaled leader in the complaint resolution segment.
A total of 1,113 complaints have been solved since the beginning of the year, with impressive $2,952,404 returned to players to this day. Casino Guru’s highest resolved complaint of this year came from a player who managed to win 170,000€ but, once requesting a loss limit, found his account completely restricted, unable to withdraw any of the winnings.
Petronela Kontos, Complaints Team Lead, who recently debated the complaints statistics at the CasinoBeats Summit in Malta, commented on the team’s achievements: „Speaking for the whole Complaints team, it just feels amazing to see the amount of trust the players place into our hands. The Complaints Resolution Center was launched a little less than three years ago, and as of this very moment, we can proudly call ourselves the leaders of the segment. Of course, as is the case with all other Casino Guru projects, we are continuously working on new improvements so that we can continue to make playing as frictionless as possible.“
But the increase in complaints brings another important challenge for Casino Guru: workforce. „We will always resolve players’ complaints free of charge. That’s something we are very adamant about. And the fact that we constantly need to hire new help to keep resolving all of the complaints only shows one thing: that Casino Guru is fully determined to invest into projects like ours – projects that make gambling better and safer. I even dare to say that all of us here at Casino Guru are proud of the impact we’re constantly leaving behind,“ Kontos concluded.
In order to bridge the gap between players and operators, it’s important that Casino Guru keeps on being the mediator in resolving these complaints. Every complaint influences Casino Guru’s overall rating of the casino, which gives the operators an incentive they previously didn’t have. This way, apart from directly helping players to resolve their cases, Casino Guru is indirectly pressuring operators into being more responsible and fairer towards their players.
News
N1 Product Voices How Brands Win in Tier-1
How to choose a product for Tier-1 GEOs and work with these markets specifics? What really affects revenue and how to avoid mistakes and losses when launching a campaign at early stages? Which payment models actually work?
In the first N1 Product Voices article, you will be able to look at the product from the inside: Anastasiya Bakhantsova, N1 Chief Revenue Officer, answers these and other relevant questions in as much detail as possible.
In this series of materials, product experts share their experience in the first person: N1 Partners raises important topics, while partners receive practical benefits and insights from the inside.
Role of the CRO as a product decision-maker
Products choice for Tier-1
In Tier-1, a good offer does not guarantee anything. The main question is whether the product is able to retain the player after the first deposit and scale without drawdown in the economy.
We look not only at the conversion rate but also at the user behaviour: their return, repeated deposits, and the cohorts’ stability. It is important to keep in mind the main risk — scaling fast cash flow that can lead to audience quality decrease.
Therefore, we evaluate not only the initial payback but also the player’s behaviour at a distance: retention, ARPU dynamics and LTV stability after 30/60/90 days. If a product lacks trust, fast payments, or a seamless user journey, marketing alone won’t be able to sustain results for long.
Product solutions with the highest revenue growth
The most noticeable growth usually comes from working on audience retention, not from changing the product.
In practice, the strongest growth is seen in brands where the product, analytics, and CRM are connected with each other. When users are guided through a clear post-registration journey, receive personalized offers, and experience smooth interactions, the results tend to be more stable than with aggressive traffic acquisition alone.
The maximum effect is achieved when the product, CRM, and segmentation are synchronised.
Tier-1 markets specifics
Tier-1 audience behaviour
A Tier-1 user is used to a high level of digital services.
Here, speed, a clear interface, convenient payments, and a sense of reliability are extremely important.
Short list of important factors for Tier-1 users:
- speed and stability
- simple onboarding
- terms transparency
- payments reliability
- trust in the brand
Mistakes in Tier-1 GEO
From my experience, the main mistake is trying to “buy” Tier-1 users with bonuses.
Partners underestimate UX, the product itself, and retention, relying on aggressive bonus policies and short-term ROI. This leads to high traffic costs and weak user return rates.
Changes in Tier-1 economics
It is important to note that Tier-1 means more expensive traffic, longer payback periods, and higher LTV.
It is harder to see quick results here, which is why decisions cannot be made based only on the first week’s data. The quality of cohorts, retention stability, and long-term profitability are much more important.
Products choice
How to evaluate a product’s potential: CRO insights
I look at a product as a system, not just a set of metrics.
What matters is not only the amount of users that make the first deposit but also what happens next: how often the player returns, their activity changes over time, and the economic sustainability during scaling.
Products with the best ROI
The most effective products are those that are convenient to use every day. First of all, these are mobile-first solutions, strong sportsbook products, and platforms with good CRM and personalization.
If the user experience remains convenient and clear over the long term, the product wins.
Signals to change the product
The main signal is when growth is sustained only by increasing traffic volumes or bonus expenses.
If there are no audience engagement mechanics and the economics worsen during scaling, the model reaches its ceiling. Sometimes changing the product earlier is far more profitable than continuing to scale a weak product.
Revenue losses
How to recognize revenue losses and where they start
The main losses usually occur during the first days after the deposit. This is exactly the moment when the product-using habit is formed.
If the user does not understand what to do next, does not receive clear communication, or encounters difficulties in the interface, the probability of churn increases sharply. Another alarming signal is when bonus expenses grow, but users do not become more valuable to the business.
This means that the product either retains the audience poorly or attracts the wrong traffic.
Mistakes that hurt the revenue most
The most common mistake is investing only in acquiring new users while doing almost nothing with retention.
If the product does not build long-term interaction with the player, bonuses begin to work only for the first deposit. As a result, the company spends more and more money on acquisition, while profitability does not grow.
Monetization models: CPA / RevShare / Hybrid
Choosing a monetization model for a specific product and market
The choice of model always depends on traffic quality, product maturity, and how effectively the product is able to bring the player back over time.
- CPA works well where fast return on investment, clear unit economics, and aggressive scaling are important. But if the user remains active for a long time, a fixed payout begins to limit the partner’s earning potential.
- RevShare is more profitable in products with strong retention and high audience engagement. Yes, this model requires more time to pay off, but it allows partners to earn from the player’s entire lifecycle.
- Hybrid model is especially effective in Tier-1 markets, where traffic is expensive and ROI takes more time. The CPA component helps recover investments faster, while RevShare maintains stable long-term earnings.
As a result, the key question is always the same — if the product is able to engage the user and turn traffic into a stable income.
Work with N1 Partners — scale under top-tier conditions:
- 14+ casino and sportsbook brands with high Reg2Dep
- 10+ Tier-1 GEOs
- CPA up to €700 and RevShare up to 55% + NNCO for top partners
Be number one with N1!
Affiliate Announcements
Casumo Renews its Partnership with NetRefer for its Affiliate Marketing Platform
Casumo, the award-winning online casino and sportsbook operator, has renewed its longstanding partnership with NetRefer, the industry’s leading data-driven, AI-powered affiliate marketing platform, extending a collaboration that has supported the operator’s affiliate programme for over a decade.
Founded in 2012, Casumo has established itself as a recognised name in the global iGaming industry, operating across multiple regulated markets, including the UK, Canada, New Zealand, and key European markets, with a strong presence across the Nordics. With a strong focus on user experience, innovation, and player engagement, the brand has built a reputation for delivering a dynamic and high-quality gaming environment tailored to a diverse international audience.
Casumo’s offering spans both casino and sportsbook, supported by a broad portfolio of over 3,500 games, live casino experiences, and a continually evolving product ecosystem. The operator’s approach combines engaging gameplay with a structured and intuitive user journey, underpinned by a commitment to fairness, security, and responsible gaming across all markets in which it operates.
Affiliate marketing has played a central role in supporting Casumo’s growth over the past decade. Through its continued partnership with NetRefer, the operator benefits from a platform designed to deliver performance clarity, reliable tracking, and efficient partner management, enabling the team to optimise affiliate activity and maintain strong relationships across its global partner network.
Alongside these core capabilities, NetRefer continues to evolve its platform with a broader set of technologies that support affiliate programme performance at scale. This includes enhanced reporting through NetRefer’s BI Analytics solution, the Report Builder, deeper visibility into traffic quality via Enhanced Tracking, intelligent assistance through NetRefer CoPilot AI, and flexible integration through its API technology, all forming part of a scalable ecosystem designed to support operators as their requirements grow.
Reflecting on the renewal, Madeline Liautaud, Head of Affiliates at Casumo, said, “Over the years, NetRefer has consistently provided the reliability and flexibility we need to manage affiliate performance across multiple markets. Having confidence in the accuracy of our tracking and reporting is essential, not only for our internal teams but also for maintaining trust with our affiliate partners. Tools like NetRefer CoPilot AI and the Report Builder have also helped streamline day-to-day operations by making data more accessible and easier to work with, allowing our team to focus more on optimisation and strategic decision-making.”
Amanda Camenzuli, NetRefer’s Manager of Account Management, commented, “A 14-year partnership is a strong reflection of the trust and collaboration built between our teams. Casumo is a well-established and forward-thinking operator with a clear focus on user experience and long-term growth. We are proud to continue supporting their affiliate programme with scalable technology and the data visibility needed to manage performance with confidence across multiple markets.”
As Casumo continues to strengthen its presence across international markets, the renewed partnership with NetRefer reinforces a long-standing collaboration built on performance, transparency, and trust. With a shared focus on long-term growth and continuous optimisation, both teams look ahead to the next phase of their partnership.
News
N1 Partners’ Knowledge Base keep up with iGaming Trends
How do you choose the right affiliate program? Which GEOs currently offer the strongest potential? What should you focus on when scaling traffic? And how do you cut through the constant stream of news to find insights that actually matter for your work?
N1 Partners is launching Knowledge Base – a new hub of content for webmasters, affiliate teams, and everyone working with iGaming traffic.
Over the years in the industry, the N1 Partners team has developed deep expertise in affiliate marketing, products, GEOs, traffic acquisition, and partner management. Now, all that knowledge is gathered in one place to share experience, support the community, and help partners navigate the market faster and more effectively.
What’s inside the Knowledge Base?
The N1 Partners Knowledge Base will feature content for both beginner webmasters looking to better understand the affiliate industry and experienced affiliates searching for fresh strategies, trends, and scaling opportunities.
The focus isn’t on short-lived news but on evergreen insights and practical knowledge that stay relevant over time.
Inside the Knowledge Base, you’ll find:
- market analysis;
- industry trend reports;
- guides for affiliates;
- articles on choosing affiliate programs;
- answers to the most common questions;
- practical tips and educational content.
The new section is designed to help affiliates better understand the market, stay ahead of industry changes, assess risks in advance, and spot new growth opportunities early.
Explore the N1 Partners Knowledge Base — and stay one step ahead in the iGaming industry!
Why N1 Partners?
- 14+ casino and betting brands with high Reg2Dep rates;
- 10+ Tier-1 GEOs;
- CPA up to €700 and RevShare up to 55% + NNCO for top partners.
Be number one with N1!
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