News
Casino Guru Complaints Resolution Center Breaks Another Record: Almost $1 Million Returned to Players in May 2022
May has become a new record month for Casino Guru whose Complaints team has seen $915,000 returned to unfairly treated players across the world. The team has received 822 and resolved 265 complaints in May, spending a total of 1,114 hours on the cases. This makes it the new record for the company.
Casino Guru, the most extensive database of online casinos and a respected gambling authority, is well known for its safer and responsible gambling practices within the industry. Global Self-Exclusion Initiative, Casino Guru Academy, and even the recently launched database of problem gambling help organizations are just some examples of the many ways through which Casino Guru is trying to make a safer gambling environment for players.
With the number of players mistreated by casinos turning to Casino Guru for help increasing on a monthly basis, the quality of the Complaints team’s services cannot be denied. In comparison with May 2021, the number of published complaints in May 2022 has almost doubled from 452 to 822. In fact, since its launch, Casino Guru’s Complaints Resolution Center has become an unrivaled leader in the complaint resolution segment.
A total of 1,113 complaints have been solved since the beginning of the year, with impressive $2,952,404 returned to players to this day. Casino Guru’s highest resolved complaint of this year came from a player who managed to win 170,000€ but, once requesting a loss limit, found his account completely restricted, unable to withdraw any of the winnings.
Petronela Kontos, Complaints Team Lead, who recently debated the complaints statistics at the CasinoBeats Summit in Malta, commented on the team’s achievements: „Speaking for the whole Complaints team, it just feels amazing to see the amount of trust the players place into our hands. The Complaints Resolution Center was launched a little less than three years ago, and as of this very moment, we can proudly call ourselves the leaders of the segment. Of course, as is the case with all other Casino Guru projects, we are continuously working on new improvements so that we can continue to make playing as frictionless as possible.“
But the increase in complaints brings another important challenge for Casino Guru: workforce. „We will always resolve players’ complaints free of charge. That’s something we are very adamant about. And the fact that we constantly need to hire new help to keep resolving all of the complaints only shows one thing: that Casino Guru is fully determined to invest into projects like ours – projects that make gambling better and safer. I even dare to say that all of us here at Casino Guru are proud of the impact we’re constantly leaving behind,“ Kontos concluded.
In order to bridge the gap between players and operators, it’s important that Casino Guru keeps on being the mediator in resolving these complaints. Every complaint influences Casino Guru’s overall rating of the casino, which gives the operators an incentive they previously didn’t have. This way, apart from directly helping players to resolve their cases, Casino Guru is indirectly pressuring operators into being more responsible and fairer towards their players.
News
N1 Faces: Shirin Mammadov — Building Trust That Drives Performance
Growth in affiliate marketing is easy to promise — much harder to sustain. Real long-term results are built on consistency, clear communication, and relationships that can withstand market shifts, changing traffic sources, and rising competition.
In the new episode of N1 Faces, the N1 Partners team introduces Shirin Mammadov, Senior Affiliate Manager — a specialist focused on building structured, trust-based collaboration with partners. In this interview, Shirin shares how he entered the industry, what principles guide his work today, and what it takes to maintain performance and clarity in a high-pressure environment.
Shirin Mammadov
Senior Affiliate Manager, N1 Partners
How did you get into affiliate marketing, and when did you realize this was the field you wanted to grow in?
It started unexpectedly. At the time, I was running our own startup and wasn’t actively looking to move into affiliate marketing. The industry felt fast-paced, competitive, and performance-driven — exactly where I thrive. I’ve always enjoyed communication, negotiations, and building relationships, and affiliate marketing combines all of that. After some time in the role, I realized this wasn’t just a temporary step — it was a field where I could grow and challenge myself long term.
What brought you to N1 Partners, and what was the deciding factor?
Before joining N1 Partners, I was on the affiliate side, and N1 was one of my partners. From the start, the relationship with the team was transparent and professional. I saw their structured processes and strong performance mindset, but also a genuinely friendly atmosphere.
When I decided to move forward in my career, the key factor was trust. I already knew their standards and approach to growth. It wasn’t a risky move — it was a strategic one. I wanted to join a company I respected and where my affiliate-side experience could add real value.
What advice would you give your first-month self as an affiliate manager?
I would tell my first-month self to focus less on trying to prove myself immediately and more on deeply understanding the product, numbers, and traffic quality. Building strong partnerships takes time, and trust is more important than quick deals. I would also remind myself to ask more questions and not be afraid to challenge assumptions. The faster you understand the bigger picture, the faster you grow.
When do you know a partner will become a long-term relationship rather than a one-off deal?
You can usually see it from the very first conversations. If a partner is transparent about their traffic sources, open to feedback, and interested in continuous optimization rather than just the highest CPA, that’s a strong sign. Long-term partners think about strategy, testing, and growth — not just short-term profit. When there is mutual trust and aligned goals, it naturally turns into a sustainable relationship rather than a one-off deal.
How do you separate “normal volatility” from a real problem when you look at performance reports?
I separate normal volatility from a real problem by looking at trends over time rather than reacting to a single day’s numbers. Small fluctuations are normal, but consistent drops, unusual patterns, or deviations from historical performance are red flags. I also consider external factors, like seasonality or campaign changes, before jumping to conclusions. Once a pattern looks concerning, I dig into the data and communicate with the partner to identify the root cause.
Was there a time when the right communication truly “saved” a partnership? What did you do differently?
Yes, there was a situation where a partner was underperforming and frustrated with their results. Instead of focusing on numbers alone, I scheduled a direct conversation to understand their concerns and listen carefully. By aligning on goals, explaining the strategy, and suggesting practical adjustments, we rebuilt trust and improved performance together. It showed me that proactive, transparent communication can turn a challenging situation into a stronger, strategic partnership.
Do you have a personal motto? Sum yourself up in one sentence.
Work smart, communicate clearly, and always aim for long-term results
What helps you stay balanced and clear-headed during high-pressure periods?
I stay balanced by keeping active and making sure I move my body, whether it’s at the gym or just staying consistent with workouts. I also make a point to disconnect from work for short periods, which helps me reset and approach challenges with a clear mind. Planning my day carefully and focusing on one task at a time keeps stress manageable. This combination of physical activity and structured focus helps me stay calm and effective under pressure.
If you weren’t in iGaming …
If I weren’t in iGaming, I think I’d be a seaman. I’ve always been drawn to the sea – the challenge, the adventure, and the discipline it requires really appeal to me. In a way, both paths share the same mindset: staying focused, navigating uncertainty, and taking responsibility for outcomes.
Top-3 Blitz
What are the biggest red flags in leads — and what do you do when you see them?
- Unclear traffic sources — I ask detailed questions and request transparency before moving forward.
2. Inconsistent performance — I monitor closely and set clear KPIs to track improvements.
3. Lack of communication or responsiveness — I address it directly, set expectations, and decide if the partnership is worth continuing.
From an affiliate’s perspective, what matters most in an affiliate program?
1.Timely and transparent payments — affiliates need confidence in accurate, on-time payments.
2.Clear communication and support — being able to get answers, guidance, and updates quickly is essential.
3.Opportunities for growth — competitive offers, performance incentives, and tools that help them scale traffic effectively.
Name the tools you can’t imagine an affiliate manager working without.
- CRM / Affiliate tracking platforms — to monitor performance, track partners, and analyze data accurately.
2. Spreadsheet & analytics tools — for performance analysis, trend spotting, and making data-driven decisions.
3. Communication tools — email, chat, and video calls to maintain strong partner relationships.
Join N1 Partners
Partners who want to discuss a launch, explore tailored terms, or test an offer can reach out to Shirin directly.
N1 Partners provides everything affiliates need to stay ahead: high-converting products, ongoing analytics with optimization recommendations, and hands-on support from managers focused on long-term performance.
N1 Partners is more than an affiliate program. As a multi-brand affiliate platform and direct advertiser, the company unites 14+ casino and betting brands, operates across Tier-1 GEOs, delivers Reg2Dep rates of up to 70%, and offers competitive deals for top partners — CPA up to €700 and RevShare up to 45%. Trusted by 14,000+ partners, N1 Partners is recognized for its transparency, flexibility, and partner-first approach — where people and communication quality remain the foundation of long-term success.
News
LEON Esports Expands its Partnership with GamerLegion to Include a Dota 2 Team
Online casino and sportsbook LEON has expanded its partnership with the esports organisation GamerLegion to include the team’s Dota 2 roster.
LEON already sponsors GamerLegion’s Counter-Strike 2 team, and the new agreement marks the next step in the brand’s growing LEON esport direction.
GamerLegion’s North American Dota 2 squad was formed in late 2025 and played its first official match on November 15th. The team is currently ranked around #17 in the world and has already taken part in major tournaments such as PGL Wallachia, DreamLeague and BLAST Slam.
As part of the expanded partnership, LEON and GamerLegion will launch exclusive giveaways, fan activities and joint content for the esports community, continuing to build engagement around both teams.
News
Meet N1 Partners at Affiliate World Global in Dubai
N1 Partners team is attending Affiliate World Global in Dubai on 4 and 5 March 2026. The event is a major meeting point for affiliates, media buyers, and performance-driven brands, known for high-intensity networking, deal-making, and practical conversations around traffic, monetization, and scaling.
One of the key focuses will be the N1 Traffic Cups series, a year-long format of traffic tournaments running throughout 2026. The first stage, N1 SEO Traffic Cup, which is just getting started and will open the season for affiliates ready to compete, scale, and earn extra rewards.
Affiliate World Global will be the perfect moment to discuss the N1 SEO Traffic Cup in person. Attendees will be able to connect directly with the team, get the details first, and explore the best strategies for their traffic to take advantage of the tournament.
In Dubai, N1 Partners will be ready to connect with partners looking for strong brands, fast execution, and flexible deals across 10+ Tier-1 GEOs. The team will also share insights into new projects planned for 2026, upcoming launches, and key growth priorities for the year ahead.
Book a Meeting with Our Affiliate Managers
To make the most of Affiliate World Global, book a meeting with N1 Partners in advance and discuss partnership opportunities directly on-site.
Alexey Gusarov, Team Lead of Affiliates and Victoria Sokolenko, Affiliate Manager, will represent N1 Partners in Dubai and will be available throughout the event to talk about traffic strategy, deal structures, and how to join the upcoming N1 Traffic Cups.
Why Meet N1 Partners at Affiliate World Global
Affiliate World Global is the right place to explore:
- 14+ casino and sportsbook brands with Reg2Dep up to 70%
- Top deals across 10+ Tier-1 GEOs
- CPA up to €700 for high-performing traffic, RevShare up to 45% + NNCO for top partners, and hybrid models
See you in Dubai at Affiliate World Global.
About N1 Partners
N1 Partners is a multi-brand affiliate program and direct advertiser, bringing together 14+ casino and sportsbook brands with high LTV and Reg2Dep conversion rates of up to 70%. Operating successfully since 2018, the company delivers stable results and long-term value for partners worldwide.
N1 Partners offers transparent terms, flexible partnership models, and a reputation as a reliable partner. With a strong product portfolio, advanced retention system, and experienced team, N1 Partners helps partners achieve consistent earnings even in highly competitive Tier-1 markets.
Be number one with N1 Partners.
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News1 week agoMeet N1 Partners at Affiliate World Global in Dubai
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