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Casino Guru Academy Launches Free Course About Casino Bonuses

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Casino Guru’s Complaint Resolution Center Reaches a Major Milestone with 5,000 resolved Complaints

 

Casino Guru, one of the most visited websites about online casinos and an online gambling authority, has recently introduced the second module of the company’s ambitious project Casino Guru Academy. The second course aims to provide online casino staff with advanced insights into bonuses and ways to handle them fairly.

The ‘Advanced Insights: Online Casino Bonuses’ course will enable online casino employees to gain a deep understanding of casino bonuses, including their rules and best practices, in order to help reduce player dissatisfaction and improve customer experience.

Every month, hundreds of players from all over the world seek help at Casino Guru by submitting complaints against unfair casinos that have exploited them in the past. Because of their complex nature, the Casino Guru complaint team has noticed that bonuses are oftentimes at the forefront of players’ complaints. The casino guide is keen to give those working within the industry, or planning to, a detailed tutorial on bonuses and to show how they can work in an effective and fair way. The more educated casino customer support staff is on bonuses, the more likely it is for players to have a positive gambling experience.

Being the second module offered by Casino Guru Academy, this course is a combination of videos and written learning materials, made to be self-explanatory and easy for participants to understand. The first part of the course offers detailed insights on the different types of bonuses and why casinos offer them to players.

Part two provides in-depth definitions of individual terms and conditions of bonuses, which are one of the common reasons why players reach out to customer support. The course also features a list of recommendations on terms and conditions related to bonuses. More specifically, how they should be written and structured so that they are as fair as possible and no place for misunderstandings is present.

Real-life examples of certain player complaints related to bonuses are provided, showing detailed examples of how various casinos mistreat and take advantage of players. Moreover, course participants can see how the complaints were resolved by Casino Guru.

Speaking on the reasons for providing the course to casino employees, Casino Guru’s Social Media and Community lead Daniel Dolejsi said: “We think education is extremely important in this industry. We like to educate our visitors, who are casino players, to help them make good decisions. Our experience showed us that educating casino employees is needed as well.”

“We feel that many of the issues that players run into when playing with casino bonuses could be less likely to happen if customer support representatives and other casino employees understood certain concepts of online gambling better and were able to look at them from the perspective of the player.”

Dolejsi concluded: “We also feel that some of the current industry standards don’t do enough in terms of protecting players and creating a sustainable and fair gambling environment. That’s why we plan to also focus on more senior employees which will hopefully increase standards to make gambling safer for everyone.”

With the course being free, feedback received by Casino Guru suggests it’s more helpful than other similar courses, which are often paid. By running the Academy courses, Casino Guru is sharing its know-how to help current and aspirational industry staff prepare for a job within the industry. Casino Guru Academy is an innovative way of contributing to the protection of players and therefore making gambling better and safer for everyone.

News

All Roads Lead to the Helicopter — N1 Partners Turns SiGMA Central Europe 2025 into a Pit Stop for Deals

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N1 Partners is heading to SiGMA Central Europe 2025 with Booth 5056 G, charged with drive, precision, and the spirit of being first — presenting its top offers, products, and entering the final lap of the N1 Puzzle Promo before the grand finale.

After hitting the road in London and conquering the waves in Lisbon, N1 Partners is taking off to the sky — straight to SiGMA Central Europe 2025 in Rome. This time, all roads truly lead to the helicopter.

Inspired by Italian sports car engineering and the spirit of competition, with a true vibe of drive — from Ferrari and Maserati to Formula 1 — the N1 Partners stand merges speed, precision, and style in every detail, creating a space where affiliates can recharge, connect, and explore new opportunities.

Step Up to the HeliRun Challenge

Visitors can take on the HeliRun Challenge — a mechanical time-trial maze where accuracy and focus are key and winners will receive branded mini-helicopters and other limited prizes.

Win a Ferrari 

One lucky guest will drive away with a Ferrari — in LEGO form, but full of prestige.

Simply collect a branded card at the booth, follow N1 Partners on social media, and drop your entry into the prize drum.

The draw will take place on Day 3 at 16:00, with results announced on Instagram.

What Awaits at Booth 5056 G

  • Meet the N1 Partners team to discuss insights and top-tier deals.
  • Enjoy aperol & gelato sessions and exclusive giveaways.
  • Take part in interactive activations and surprise drops throughout the event.
  • Get exclusive N1 merch featuring the Puzzle Piece — your link to future N1 Puzzle Promo prizes.

Every detail is designed for speed, style, and engagement — making the booth a must-visit destination in Rome.

Why Meet N1 Partners in Rome

For more than eight years, N1 Partners has been accelerating affiliate growth, uniting 14+ licensed casino and betting brands across Tier-1 markets.

The program offers:

  • Flexible deals: RevShare up to 45% / Hybrid / CPA up to €700 for partners with top-performing traffic
  • Transparent terms: no shave, no delays, guaranteed payouts
  • Exceptional performance: Reg2Dep up to 70%

At Booth 5056 G, the team will present personalized offers and partnership opportunities for affiliates working with SEO, PPC, FB, or mixed traffic.

With N1 Partners, you don’t just work with the number one — you become one.

Don’t wait — book your meeting now and take off with N1 Partners.

Next Lap: Helicopter.

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Awards

ReferOn in the Spotlight: Nominated for the Prestigious “Best Affiliate Software 2025” Award at SiGMA Europe Rome

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ReferOn in the Spotlight: Nominated for the Prestigious “Best Affiliate Software 2025” Award at SiGMA Europe Rome

 

ReferOn shortlisted for another major award as it heads to Rome

ReferOn, the next-gen affiliate management platform, has been shortlisted for the “Best Affiliate Software 2025” category at the upcoming SiGMA Europe Awards — recognising its commitment to reshaping modern affiliate tech.

2025 marked a crucial year for the company as ReferOn evolved into one of the most forward-thinking solutions in the iGaming affiliate space. The platform continues to tackle industry pain points head-on with technological advancements like Independent Deal Calculation for flexible reward logic, multi-brand dashboards, and affiliate-controlled postbacks, all designed to give users real-time visibility and frictionless control.

Alex Bukin, ReferOn’s General Manager, commented, “This nomination is a reflection of how far ReferOn has come in such a short time. Behind every new innovative feature is a team that’s not just developing a platform, they’re transforming affiliate marketing. Our mission has always been to strip away complexity and chaos and focus on giving affiliate managers the clarity and tools they need to succeed. This recognition tells us we’re on the right track.”

ReferOn is not stranger to recognition, winning the “Best Partner For Customer Acquisition & Retention” award from the previous year’s SiGMA Europe Awards. The team now aims to build on that positive momentum and showcase its latest advancements in affiliate operations at Booth 5044 during SiGMA Europe 2025 in Rome.

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Affiliate Announcements

IZIGROUP Partners with PartnerMatrix to Expand Global Reach

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IZIGROUP Partners with PartnerMatrix to Expand Global Reach

A new chapter of innovation begins as PartnerMatrix, one of the industry’s leading affiliate marketing software providers, partners with IZIGROUP to strengthen its global presence and enhance player acquisition through smarter, data-driven, and fully compliant marketing technology.

The collaboration will empower affiliates promoting IZIGROUP’s online brands, IZIBET and Dragonara Online Casino with cutting-edge tools to manage, track, and optimize campaigns more efficiently. This partnership reflects a shared vision for growth, innovation, and regulatory excellence within the evolving iGaming landscape.

PartnerMatrix, part of the EveryMatrix group, is known for delivering flexible, secure, and high-performing solutions that enable operators to scale their affiliate programs globally while maintaining compliance and transparency values deeply aligned with IZIGROUP’s operational philosophy.

“PartnerMatrix’s platform is the best in the industry, robust, reliable, and designed for performance,” said Cristian Rachieru, Head of Online Operations for IZI Interactive Limited, the company licensed by the Malta Gaming Authority (MGA) to operate IZIGROUP’s online gaming brands.

“With PartnerMatrix and the full suite of EveryMatrix products powering our operations, we’re ready for a full house. This partnership will further strengthen our ability to connect with players globally while remaining compliant and delivering exceptional online gaming experiences.”

Hasmik Movsisian, Chief Commercial Officer at PartnerMatrix, added: “We are delighted to partner with IZIGROUP, a company that shares our dedication to innovation and responsible growth. By combining our advanced affiliate management technology with IZIGROUP’s strong brand portfolio, we’re confident in driving higher engagement, stronger performance, and lasting success within regulated markets.”

This collaboration marks an important milestone in IZIGROUP’s continuous journey of innovation and expansion. By uniting PartnerMatrix’s affiliate marketing expertise with IZIGROUP’s trusted brand portfolio and the EveryMatrix ecosystem, the partnership sets the stage for long-term success and sustainable growth.

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