News
Casino Guru Academy Launches Free Course About Casino Bonuses
Casino Guru, one of the most visited websites about online casinos and an online gambling authority, has recently introduced the second module of the company’s ambitious project Casino Guru Academy. The second course aims to provide online casino staff with advanced insights into bonuses and ways to handle them fairly.
The ‘Advanced Insights: Online Casino Bonuses’ course will enable online casino employees to gain a deep understanding of casino bonuses, including their rules and best practices, in order to help reduce player dissatisfaction and improve customer experience.
Every month, hundreds of players from all over the world seek help at Casino Guru by submitting complaints against unfair casinos that have exploited them in the past. Because of their complex nature, the Casino Guru complaint team has noticed that bonuses are oftentimes at the forefront of players’ complaints. The casino guide is keen to give those working within the industry, or planning to, a detailed tutorial on bonuses and to show how they can work in an effective and fair way. The more educated casino customer support staff is on bonuses, the more likely it is for players to have a positive gambling experience.
Being the second module offered by Casino Guru Academy, this course is a combination of videos and written learning materials, made to be self-explanatory and easy for participants to understand. The first part of the course offers detailed insights on the different types of bonuses and why casinos offer them to players.
Part two provides in-depth definitions of individual terms and conditions of bonuses, which are one of the common reasons why players reach out to customer support. The course also features a list of recommendations on terms and conditions related to bonuses. More specifically, how they should be written and structured so that they are as fair as possible and no place for misunderstandings is present.
Real-life examples of certain player complaints related to bonuses are provided, showing detailed examples of how various casinos mistreat and take advantage of players. Moreover, course participants can see how the complaints were resolved by Casino Guru.
Speaking on the reasons for providing the course to casino employees, Casino Guru’s Social Media and Community lead Daniel Dolejsi said: “We think education is extremely important in this industry. We like to educate our visitors, who are casino players, to help them make good decisions. Our experience showed us that educating casino employees is needed as well.”
“We feel that many of the issues that players run into when playing with casino bonuses could be less likely to happen if customer support representatives and other casino employees understood certain concepts of online gambling better and were able to look at them from the perspective of the player.”
Dolejsi concluded: “We also feel that some of the current industry standards don’t do enough in terms of protecting players and creating a sustainable and fair gambling environment. That’s why we plan to also focus on more senior employees which will hopefully increase standards to make gambling safer for everyone.”
With the course being free, feedback received by Casino Guru suggests it’s more helpful than other similar courses, which are often paid. By running the Academy courses, Casino Guru is sharing its know-how to help current and aspirational industry staff prepare for a job within the industry. Casino Guru Academy is an innovative way of contributing to the protection of players and therefore making gambling better and safer for everyone.
Affiliate Success
ReferOn Wins Prestigious “Best Affiliate Software 2025” at SiGMA Central Europe B2B Awards
A milestone achievement as ReferOn continues to impress
ReferOn, the next-generation affiliate management platform, has taken the title of “Best Affiliate Software 2025” at the SiGMA Central Europe B2B Awards, held in Rome.
The award recognises ReferOn’s rapid growth in becoming a leader in iGaming. It distinguishes the platform for its cutting-edge architecture, exceptional product innovations, and measurable impact on affiliate operations.
Redefining Affiliate Management
In a short amount of time since its inception, ReferOn has become one of the most recognised names in affiliate technology, leading the way by creating user-centric features that help the real needs of affiliate managers.
The platform recorded rapid adoption, supporting an influx of tens of thousands of affiliates and millions of clicks while continuously evolving and growing with new features and refinements. The platform’s approach to innovation and user-facing experiences is its new living interface, Refie. Refie brings awareness and human-like interaction to the platform, helping make affiliate operations more personable and accessible.
Building Beyond the Standard
Alex Bukin, General Manager at ReferOn, commented on the win, “This award is more than recognition. It empowers and validates our team, encouraging us never to stop building. At ReferOn, we always aim to shape how affiliate marketing should work. At its core, it should be simple, transparent, and powerful. Every new integration and feature comes from a team that deeply understands the product and what real affiliate managers need. This helps us refine our platform to be the best it can be. And we’re only getting started!”
Continued Momentum
ReferOn’s win at SiGMA Central Europe marks another significant achievement. In 2025, the platform conducted multiple migrations and released groundbreaking features to transform affiliate operations. Its sights are set on 2026 — a year that will be focused on product refinements, sustainable growth through key industry partnerships, and delivering more key solutions for real affiliate managers.
Affiliate Success
Casino Guru secures SiGMA Central Europe B2C Awards’ Best Affiliate 2025 distinction
Casino Guru has won the “Best Affiliate 2025” category at the SiGMA Central Europe B2C Awards, distinguishing the company’s efforts in delivering the best online casino database and guiding players to the safest casinos of their choice.
Via Tuscolana hosted the ceremony on Tuesday, November 4, in Rome, Italy, distinguishing a number of companies, among which was Casino Guru, which secured the landmark accolade for itself.
Commenting on the win, Casino Guru’s Head of Casino Research, Matej Novota, said: “Winning the Best Affiliate 2025 award at the SiGMA Central Europe B2C Awards is a meaningful milestone for us as we approach the end of the year. At Casino Guru, we are honored to be recognized in this category. Our mission has always been to build the world’s most comprehensive online casino database and to offer impartial insights that empower players to make informed decisions. This award strengthens our resolve to continue serving as a trusted bridge between players and operators, while upholding the highest standards of integrity, transparency, and fairness in everything we do.”
Casino Guru has been awarded for its unflagging commitment to providing players with the most reliable up-to-date information about casinos and bonuses.
At its core, Casino Guru is committed to making the gambling industry safer and promoting best practices in Responsible Gaming. The company plays an active role in shaping these standards, drawing on its extensive experience, expertise, and firmly held values of fairness, integrity, and transparency.
Platforms such as the Global Self-Exclusion Initiative and Casino Guru Academy have been created to foster a better understanding of Responsible Gambling and how players and industry professionals can leverage it to their benefit.
Notably, the Casino Guru Awards have become a trend-setter in actively encouraging change on the part of industry stakeholders, and distinguishing deserving individuals and companies across numerous categories, such as Rising Star in Responsible Gambling, Most Impactful Social Responsibility Initiative, Fairest Bonus Policy, Industry Culture Shaper, and more.
Casino Guru has worked tirelessly, developing the world’s most complicated ranking system, the Safety Index, which carefully examines each casino’s offer, focusing on criteria favored by players, and issues an objective score that is also regularly updated.
Besides the Safety Index, Casino Guru has launched and maintains a world-beating independent adjudication service, the Complaint Resolution Center, which has returned more than $50m to players, including closing cases that involved more than $1m disputed by a single player.
Casino Guru is proud to receive the latest accolade from the SiGMA Central Europe B2C Awards, celebrating the company’s commitment to making gambling safer and better for everyone out there.
Conferences
Palms Bet Takes Center Stage as General Sponsor of the EEGS Affiliate Conference
The Eastern European Gaming Summit (EEGS) is proud to announce Palms Bet as the General Sponsor of this year’s Affiliate Conference, taking place alongside EEGS 2025 – where innovation, regulation, and strategic collaboration converge.
As one of Bulgaria’s leading gaming and entertainment brands, Palms Bet has played a pivotal role in shaping the local and regional iGaming landscape. Its continued investment in digital innovation and affiliate partnerships reflects a deep commitment to responsible growth and industry excellence.
The Affiliate Conference at EEGS will gather affiliate leaders, operators, digital marketers, and regulators to explore the evolving landscape of player acquisition, data-driven marketing, and compliance in regulated markets.
Through its support, Palms Bet reinforces the mission of EEGS — to create a dynamic space for learning, networking, and advancing the future of the gaming and affiliate ecosystem across Europe.
🎯 Save the date:
🗓️ 26 November 2025
📍 Inter Expo Center, Sofia
Join us for an inspiring edition of EEGS and the Affiliate Conference, powered by Palms Bet!
Let’s shape the future of iGaming together – where innovation meets collaboration, and affiliates lead the way!
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