News
Casino Guru Academy Launches Free Course About Casino Bonuses
Casino Guru, one of the most visited websites about online casinos and an online gambling authority, has recently introduced the second module of the company’s ambitious project Casino Guru Academy. The second course aims to provide online casino staff with advanced insights into bonuses and ways to handle them fairly.
The ‘Advanced Insights: Online Casino Bonuses’ course will enable online casino employees to gain a deep understanding of casino bonuses, including their rules and best practices, in order to help reduce player dissatisfaction and improve customer experience.
Every month, hundreds of players from all over the world seek help at Casino Guru by submitting complaints against unfair casinos that have exploited them in the past. Because of their complex nature, the Casino Guru complaint team has noticed that bonuses are oftentimes at the forefront of players’ complaints. The casino guide is keen to give those working within the industry, or planning to, a detailed tutorial on bonuses and to show how they can work in an effective and fair way. The more educated casino customer support staff is on bonuses, the more likely it is for players to have a positive gambling experience.
Being the second module offered by Casino Guru Academy, this course is a combination of videos and written learning materials, made to be self-explanatory and easy for participants to understand. The first part of the course offers detailed insights on the different types of bonuses and why casinos offer them to players.
Part two provides in-depth definitions of individual terms and conditions of bonuses, which are one of the common reasons why players reach out to customer support. The course also features a list of recommendations on terms and conditions related to bonuses. More specifically, how they should be written and structured so that they are as fair as possible and no place for misunderstandings is present.
Real-life examples of certain player complaints related to bonuses are provided, showing detailed examples of how various casinos mistreat and take advantage of players. Moreover, course participants can see how the complaints were resolved by Casino Guru.
Speaking on the reasons for providing the course to casino employees, Casino Guru’s Social Media and Community lead Daniel Dolejsi said: “We think education is extremely important in this industry. We like to educate our visitors, who are casino players, to help them make good decisions. Our experience showed us that educating casino employees is needed as well.”
“We feel that many of the issues that players run into when playing with casino bonuses could be less likely to happen if customer support representatives and other casino employees understood certain concepts of online gambling better and were able to look at them from the perspective of the player.”
Dolejsi concluded: “We also feel that some of the current industry standards don’t do enough in terms of protecting players and creating a sustainable and fair gambling environment. That’s why we plan to also focus on more senior employees which will hopefully increase standards to make gambling safer for everyone.”
With the course being free, feedback received by Casino Guru suggests it’s more helpful than other similar courses, which are often paid. By running the Academy courses, Casino Guru is sharing its know-how to help current and aspirational industry staff prepare for a job within the industry. Casino Guru Academy is an innovative way of contributing to the protection of players and therefore making gambling better and safer for everyone.
Affiliate Announcements
Statutory levy affiliate reaction
“I personally think the industry should view this as a positive chance to work hand-in-hand with the NHS, charities and government as all stakeholders pull together to minimise gambling harm. Gambling is meant to be fun and entertaining and the industry must ensure that it is responsible, so that those in need can gain access to properly funded support as and when they need it.”
Affiliate Compliance
Rightlander and RavenTrack Partner to Boost Affiliate Marketing Compliance and Advertising Opportunities
Leading iGaming compliance and tracking platforms unite to bolster affiliate marketing integrity.
Rightlander, a leading provider of marketing compliance and intelligence solutions, has announced a strategic partnership with RavenTrack, a prominent affiliate tracking platform. This collaboration aims to enhance marketing compliance and risk management for Raven Track clients and help identify untapped advertising opportunities with affiliates across global markets.
The partnership will offer access to Rightlander’s comprehensive suite of innovative marketing compliance solutions, including web, search, and social media monitoring to track affiliate promotional activities, content compliance scanning to ensure adherence to regulatory requirements and monitoring services.
RavenTrack’s diverse client base spans established and emerging markets, and this partnership addresses the growing need for robust compliance measures in regions with evolving regulatory landscapes.
Sarafina Wolde Gabriel, CEO of Rightlander, commented on the partnership: “We’re excited to partner with RavenTrack to offer our cutting-edge compliance and marketing solutions to their global client base. As marketing regulations tighten in established and emerging markets, our tools will help brands and affiliates navigate the complex landscape of marketing compliance and capitalise on advertising opportunities.”
RavenTrack is a leading affiliate tracking platform specialising in providing advanced tracking and analytics solutions to help brands optimise their affiliate marketing programs. Its client base includes prominent brands such as Jumpman Gaming, Betfred, Bet9ja, and Mr. Q, to name a few.
Adam Rowley, RavenTrack’s Managing Director, expressed enthusiasm about the partnership: “At RavenTrack, we understand the critical importance of marketing compliance. Our collaboration with Rightlander represents a significant step forward in our mission to provide our clients with robust, innovative and effective tools for managing their affiliate programs.”
“By integrating Rightlander’s advanced compliance solutions with our cutting-edge tracking platform, we’re empowering our clients to navigate the complex regulatory landscape with confidence while maximising their marketing potential.”
This partnership represents a significant step forward in promoting responsible and compliant marketing practices in the rapidly evolving affiliate marketing industry. By combining RavenTrack’s expertise in affiliate tracking with Rightlander’s advanced compliance tools, the collaboration aims to set new standards for transparency and regulatory adherence in the sector.
Affiliate Announcements
Raise your Game with BoostBox by MyAffiliates: a new AI-Driven must-have iGaming Affiliate ace, for instant wins and real results
Jackpots just got closer for iGaming affiliate marketers with the launch of BoostBox by MyAffiliates — a new AI-driven tool designed to unlock new levels of affiliate potential. With a simple touch of a button iGaming affiliate partners can now access:
- Instant Updates: up-to-date product and promotional information
- Increased Productivity: easy access to brand resources, whilst reducing support queries by up to 40%
- Streamlined Research: brand and product information in an instant
- Quality Content: resources to produce consistent, on-brand promotional content
Boostbox by MyAffiliates is not just a game-changing upgrade — it’s a leap forward in affiliate marketing, setting a new standard in the industry for speed, relevance, impact and results.
iGaming affiliate marketing has long faced recurring obstacles that impact performance potential – delays in accessing information, time-consuming research, content inconsistencies, and resource limitations. BoostBox by MyAffiliates is an innovative AI-driven solution to these challenges, enabling affiliates to stay competitive and focused, taking results to a new level.
Clemence Dujardin, Group CEO at MyAffiliates, “BoostBox is redefining iGaming affiliate support and is the ultimate affiliate marketing solution. By maximising the capabilities of AI to bring real-time information to affiliate partners, programmes and content are guaranteed to be as impactful and as engaging as possible. MyAffiliates is at the forefront of affiliate marketing, and using the latest technology to launch BoostBox today, our users can enjoy the very best available affiliate marketing experience and strengthen their potential overnight.”
Roo Wright, Founder of BoostBox added, “Having built a number of affiliate businesses over my 18 years in the industry, I know firsthand the challenges affiliates face. BoostBox was born from that experience, and our partnership with MyAffiliates will help take affiliate marketing to the next level.”
MyAffiliates has long been a powerhouse in affiliate marketing software, empowering iGaming operators to bring all their brands and products together under one seamless affiliate system. Since its launch in 2007, MyAffiliates has set the standard in the industry, becoming the go-to platform for iGaming operators. In fact, StatsDrone recognised MyAffiliates in April 2024 as the most-used affiliate marketing software in the gaming industry—solidifying its role as a trusted leader and innovator in the space.