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The AskGamblers Casino Complaint Service Annual Report for 2016

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AskGamblers 2016 Report

The AskGamblers Casino Complaint Team achieved all-around record-breaking results in 2016. 

During 2016 the AskGamblers Casino Complaint Service received a total of 5,268 new cases, submitted by more than 3,800 players against 613 different online casinos. Out of all the received complaints, over 2,300 cases were accepted, 70% of which were successfully resolved, with the average complaint resolution time being less than 8 business days.

Additionally, AskGamblers launched a new feature in 2016, allowing industry professionals to submit complaints against affiliate programs, as well.

Even though the AskGamblers Casino Complaint Team implemented new and stricter complaint reviewing procedures, last year’s record was still surpassed and the Complaint Team managed to return to players over $2,7 million of unpaid, delayed or unfairly confiscated money. The amount, combined with the money returned up until that point and since, has thus far reached an impressive $8,8 million.

Dimitar Dimitrov, Head of Customer Support, stated: “It is our primary concern that the players be helped whenever they are unjustly mistreated by online casinos. This, of course, entails focus, dedication and an unbiased analysis of evidence at hand. As it is of paramount importance to us that we inspire confidence in players, we were extremely pleased to see that a record-breaking number of complainants put their trust in us in 2016 and let us assist them with their casino-related troubles.

For more data, statistics and interesting facts pertaining to last year, make sure you read the full AskGamblers Casino Complaint Service Annual Report for 2016.

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About AskGamblers

AskGamblers, officially the Best Casino Website in 2016, provides the most trusted, unbiased casino, slot, and bonus reviews. It also features real player opinions and ratings highly valuable in the community. Thanks to its unique Casino Complaint Service over $8,8 million has been returned to players so far. Get the truth, then play!

Awards

Casino Kings Celebrates Double Nomination at the AffPapa iGaming Awards 2025

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Casino Kings Celebrates Double Nomination at the AffPapa iGaming Awards 2025

 

Casino Kings, a top UK online casino and sportsbook, is proud to announce its nomination for two coveted categories at the AffPapa iGaming Awards 2025: Casino Operator of the Year and Bonus Offer of the Year. These nominations recognise Casino Kings’ ongoing excellence in delivering market-leading casino gameplay, innovative sports betting experiences, and outstanding promotional offers to its growing community of players.

AffPapa iGaming Awards – Recognising the Best in the Business

Now in its third edition, the AffPapa iGaming Awards celebrate top-tier performance across the online gambling industry, bringing together affiliates, operators, and B2B providers from around the globe. Organised by AffPapa, a leading affiliate network and iGaming directory, the awards highlight excellence in areas such as innovation, player satisfaction, partnership success, and marketing creativity.

. Winners will be officially announced at the much-anticipated awards ceremony on May 28, 2025.

Casino Kings: Where Rewards Reign Supreme

Built on a player-first philosophy, Casino Kings has quickly become a favourite among UK players. And this year’s bonus nomination came from some of its most exciting current offers:

  • Bet £10, Get £35 in Free Bets – A must-try for sports fans.
  • 150% Welcome Bonus up to £150 + 75 Free Spins on Big Bass Bonanza – One of the most generous welcome packages in the UK market.
  • Deposit £10, Get £20 + 50 Free Spins – Perfect for new and returning players.

On top of these, players can always expect something new thanks to a steady stream of daily, weekly, and seasonal promotions. Whether it’s cashback on losses or VIP perks like exclusive bonuses and dedicated support, Casino Kings keeps loyalty at the heart of everything it does.

Committed to Excellence in Online Gaming

Fully licensed in the UK and loudly committed to responsible gambling, Casino Kings offers a secure, intuitive platform for casino and sports fans alike. With top providers like NetEnt, Pragmatic Play, and Evolution onboard, the game selection is second to none, whether you’re playing on desktop, mobile, or tablet.

“We’re incredibly honoured to be recognised by AffPapa this year,” said Daniel Shannon from Casino Kings. “These nominations are a testament to the hard work our team puts in every day to deliver an exceptional experience for our players. We’re super excited to be in the running, and grateful to our loyal community for their continued support.”

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Awards

Recognising the Powerhouses of Performance: SBC Launches Affiliate Leaders Awards

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Recognising the Powerhouses of Performance: SBC Launches Affiliate Leaders Awards

 

This year’s SBC Summit will see the premiere of the Affiliate Leaders Awards – a bold new addition spotlighting standout contributions in the affiliate marketing industry.

The Affiliate Leaders Awards will take place on Wednesday, 17 September 2025, from 19:00 to 24:00 at the MEO Arena, marking the first time SBC is hosting a standalone ceremony dedicated entirely to celebrating the achievements of affiliates, their operator partners, and the suppliers driving the affiliate ecosystem.

The new ceremony builds on the incredible momentum generated by the Affiliate Leaders Summit, which was first introduced during last year’s SBC Summit and has since been rolled out at SBC Summit Rio and SBC Summit Americas. This event has quickly become a flagship feature within the broader SBC Events portfolio, offering a highly focused environment for affiliates and their partners to connect, learn, and do business.

According to SBC Founder and CEO Rasmus Sojmark, the creation of the Affiliate Leaders Awards is a natural next step in SBC’s ongoing efforts to elevate and support the affiliate community within the iGaming and sports betting industries.

“Over the last year, we’ve doubled down on providing dedicated spaces and meaningful content for the affiliate community,” said Sojmark. “We’ve listened closely to what this community needs and the Affiliate Leaders Awards is the next phase – not just recognising their contributions, but celebrating them in the way they deserve.”

The Affiliate Leaders initiative – which includes the summit, community, magazine, news portal, and now the awards – has always been about empowering the affiliate sector and making business easier for its members. Whether it’s curated expo zones for affiliates and their partners, deep-dive content on SEO, AI, and acquisition strategies, or networking formats built for deal-making, SBC continues to create spaces where affiliates thrive.

Historically, affiliate-focused awards were limited to just a handful of categories within the broader SBC Awards. The introduction of a standalone ceremony enables SBC to significantly expand the recognition offered to this important segment of the industry.

This year’s Affiliate Leaders Awards will feature multiple categories, covering three key stakeholder groups:

  • Affiliates – Featuring categories that showcase the full spectrum of affiliate excellence, from top networks and niche verticals to standout campaigns, content leaders, and rising stars.
  • Operators – Celebrating operator teams and strategies that actively support, engage, and collaborate with affiliates.
  • Suppliers – Honouring the platforms, tools, and service providers that drive affiliate performance and innovation.

Award categories include Affiliate Network of the Year, Affiliate Content Manager of the Year, Affiliate Campaign of the Year, Social Media Campaign of the Year, and Affiliate Technology of the Year — all designed to spotlight the creativity, strategy, and innovation fueling affiliate success.

“With the launch of the Affiliate Leaders Awards, SBC adds a new layer of visibility and recognition. We want to highlight the innovation happening across the affiliate world – not just from the biggest names, but from rising stars, emerging content formats, and the tech providers enabling it all,” added Sojmark. “And we want to do that in a setting that brings everyone together – affiliates, operators, and suppliers – in a night of celebration, inspiration, and connection.”

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Applications Now Open

Entries for the Affiliate Leaders Awards are now officially open and will be accepted until Friday, 4 July. Entrants are invited to submit their applications via the Affiliate Leaders Awards website, where they can also review the full list of categories and entry criteria.

To attend the Affiliate Leaders Awards, participants must purchase a separate ticket. Attendees can choose between individual tickets or book full tables for their teams. For ticket information, please visit the Affiliate Leaders Awards website or contact [email protected] directly.

The Affiliate Leaders Awards will be followed the next evening by the long-established SBC Awards, now in its 12th year, continuing the tradition of honouring excellence across the entire sports betting and iGaming ecosystem.

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Awards

Myleene Klass Takes the Stage as Host of iGB Affiliate Awards 2025

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Myleene Klass Takes the Stage as Host of iGB Affiliate Awards 2025

 

Myleene Klass has been confirmed as the host of the 2025 iGB Affiliate Awards, set to be held on 3 July at iGB L!VE in London

Klass is known for being a TV personality and entertainer who originally shot to fame in the Britpop era. She was in the pop band Hear’Say, where they achieved four UK Top 10 singles in their time. She will host the Cool Britannia-themed awards that this year will hand out accolades for 20 categories.

The awards will once again be held at the Troxy, the venue set in London’s East End, which has an 80-year musical heritage and has featured performances by the likes of Liam Gallagher, Jarvis Cocker, Garbage and the Cure. It also served as a movie theatre and training school for the London Opera Centre before being converted to host live events in 2006.

Stephen Carter, head of affiliate content at Clarion Gaming, believes the popularity of the awards continues to grow thanks to its reputation for integrity and transparency.

“Our external industry judges are selected for their expertise on both the igaming affiliate sector and in specialist areas pertaining to individual awards, such as safer gambling,” he said. “They are also required to sign an NDA to keep all submitted information confidential and to declare any potential conflicts of interest. The industry respects the fact that every winning submission has succeeded entirely on its merits.”

Carter also confirmed that judgable submissions are up by more than 4% year-on-year, with the most hotly contested category based on nominations being Best Affiliate Programme. The fastest growing category is Best Affiliate Network, which is up by 79% from 2024’s awards. Best Digital Agency, Affiliate Idol and Best Newcomer, he indicated, are also key growth categories.

“Due to the quality of submissions received from non-affiliate businesses for the Marketing Campaign of the Year category, we have created an additional award to recognise the best campaign by an affiliate programme or network in 2024,” he went on to explain about the new addition.

 

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